Go to their support web site, click "contact customer support" and ask for it. They'll send you the link to type in your contract ID number and the password you'll need to extract the zip.
-----Original Message----- From: Alverson, Thomas M. [mailto:[EMAIL PROTECTED]] Posted At: Friday, December 14, 2001 9:44 AM Posted To: MSExchange Mailing List Conversation: Antivirus causing move errors thingamajig Subject: RE: Antivirus causing move errors thingamajig I am running NAV 2.12 in MAPI/VAPI and it seems to work fine IF the background scanning option is enabled. The only drawback is that every time the definitions are updated it must rescan the whole IS in the background (about 24 hours for our 20G store). In version 2.14 the added an option to inhibit the automatic rescanning when new definitions are installed. How did you get version 2.17? We paid extra for a year of updates and had to call and bug them to get the corporate 7.6 update but they sent no navmse update. Tom -----Original Message----- From: Halliday S (ISELS) [mailto:[EMAIL PROTECTED]] Sent: Friday, December 14, 2001 5:09 AM To: Exchange Discussions Subject: RE: Antivirus causing move errors thingamajig If you check the archives, I had and still have the same problem here with NAV and users not being able to move attachments. I had MS look at it and Symantec and both blamed each other. I ran optimiser and that didn't cure it. The next stage (which I still haven't got round to yet) is checking the IS for corruption. What I have found is that when I upgrade to a new version of NAV (uninstall/reinstall) it starts of working fine and then gradually performance becomes a real issue with alot of stuff being quarantined (when quarantining is disabled!) and users start to get mail sitting in the outbox for a while. I am running NAV 2.17 Build 75 in MAPI/VAPI. Ex 5.5 SP4.0, NT4.0 SP5a. Stephanie. University of Glamorgan. UK -----Original Message----- From: Hansen, Eric [mailto:[EMAIL PROTECTED]] Sent: 11 December 2001 18:17 To: Exchange Discussions Subject: RE: Antivirus causing move errors thingamajig Exactly. Well almost, I'm at the background part. -----Original Message----- From: Alverson, Thomas M. [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 11, 2001 10:10 AM To: Exchange Discussions Subject: RE: Antivirus causing move errors thingamajig So your problem is the same one I ran into: -Had old NAV for exchange 2.0 running in mapi mode (only mode it supported). -Upgraded to NAV 2.1 and enabled dual mapi/avapi mode. -Users could not move multiple messages at once without errors. Also exporting to a PST file would cause errors and an incomplete export. -Went back to MAPI only mode. -Got nervous and went back to MAPI/AVAPI mode but enabled the background scan. No complaints yet, but I have not tried to break it either. Tom -----Original Message----- From: Hansen, Eric [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 11, 2001 10:22 AM To: Exchange Discussions Subject: RE: Antivirus causing move errors thingamajig Yes I am, I'll look for that option. Thank you. -----Original Message----- From: Alverson, Thomas M. [mailto:[EMAIL PROTECTED]] Sent: Tuesday, December 11, 2001 7:12 AM To: Exchange Discussions Cc: '[EMAIL PROTECTED]' Subject: RE: Antivirus causing move errors thingamajig Are you running Norton AV for exchange? If so, there is a background scanning option that will prescan all your mail whenever new definitions arrive. Once they are prescanned, a multi message move will not require all the messages to be checked for viruses. I turned on the background scan option here and it took over a day to scan everything (about 20gig of mail), but a definition update came in the middle of that. Tom -----Original Message----- From: Hansen, Eric [mailto:[EMAIL PROTECTED]] Sent: Monday, December 10, 2001 4:28 PM To: Exchange Discussions Subject: Antivirus causing move errors thingamajig A while back I submitted a item about getting errors(access denied errors) when moving emails to and from mailboxes and someone suggested it may be related to VAPI mode in my antivirus, something to do with a scan time or something. Does anyone have the vaguest clue what I'm talking about? I looked back but I cant seem to find it. Recap Single site, single domain. Exchange 5.5 sp4 w/hots, NT4 sp6 Users trying to move large emails or lots of emails get a cant move access denied errors. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
