I have tracked messages after similar complaints & considering the sender and intended recipient are you sure that. 1. The message was actually sent to the correct address 2. There isn't a rule that has moved the message to a different folder 3. Its not in the inbox with a few thousand other emails but "hidden" due to a strange view
Regrds Stewart Jump -----Original Message----- From: Niki Blowfield [mailto:[EMAIL PROTECTED]] Sent: 16 January 2002 14:47 To: Exchange Discussions Subject: Message disappeared during link outage Dear All, We have 5 offices connected via VPN provided by Sonicwall ADSL routers. Each office has an Exchange Server 5.5 SP3 on NT Server 4 SP6a, with 1 of them having an IMC. There is one Organisation/Site with multiple servers to represent the different offices, and all staff at each office have their mailboxes on their local servers. It was reported to me that a Director (isnt it always?) sent an email to the Managing Director (arrrgh!) within the same organisation, but whose mailbox was located on another server, seperated by the ADSL VPN link. The mail never arrived, and no error was received by sender or recipient. Upon closer inspection, the following event is noted in the senders local NT server event log at the same time that they sent the message. Event ID - 9316 Source - MSExchangeMTA An RPC communications error occurred. No data was sent over the RPC connection. Locality table (LTAB) index: 238. Windows NT error: 9317. The MTA will attempt to recover the RPC connection. (BASE IL INCOMING RPC 40 522) (12) There were no errors immediately before or after this event (closest 5 hours) and I assume there was some problem with the ADSL link at that time, not uncommon, and also suggested by some errors on the main server (the 'hub' of the VPN). What I need to know is a) why wasn't the mail delivered when the link was restored and b) why was no non delivery error returned. Mail normally flows fine between all servers. I have followed the instructions in technet doc - http://support.microsoft.com/default.aspx?scid=kb;en-us;Q247782 but the "concurrent xapi sessions" was already at "50". Its not so important to ensure mail delivery, as it is to make sure we know when a message has not been delivered. Thanks in advance for any help Nik _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] This e-mail (and any attachments) is confidential and may contain personal views which are not the views of the BBC unless specifically stated. If you have received it in error, please delete it from your system, do not use, copy or disclose the information in any way nor act in reliance on it and notify the sender immediately. Please note that the BBC monitors e-mails sent or received. Further communication will signify your consent to this. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
