Bill,
1. After you have NSlookup up and running, I'm assuming that you did a
lookup on westgroup.net? This is the information I got back. Looks good to
me.
westgroup.net nameserver = ns1.westgroup.net
westgroup.net nameserver = ns2.westgroup.net
westgroup.net
primary name server = ns1.westgroup.net
responsible mail addr = nag.westgroup.com
serial = 2002021209
refresh = 3600 (1 hour)
retry = 900 (15 mins)
expire = 604800 (7 days)
default TTL = 1 (1 sec)
westgroup.net MX preference = 10, mail exchanger =
electabuzz.westgroup.com
westgroup.net MX preference = 10, mail exchanger =
articuno.westgroup.com
westgroup.net nameserver = ns1.westgroup.net
westgroup.net nameserver = ns2.westgroup.net
ns1.westgroup.net internet address = 163.231.229.1
ns2.westgroup.net internet address = 163.231.245.1
electabuzz.westgroup.com internet address = 163.231.238.98
articuno.westgroup.com internet address = 163.231.254.98
2. This means that everything to the right of the @ in the e-mail address
is correct. Therefore, take Missy's advice...call up the person on the
other end of the e-mail and have them send you an e-mail directly, in order
to verify that your user has everything to the left of the @ typed in
correctly.
Jim Blunt
-----Original Message-----
From: Bill Kuhl [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, February 12, 2002 6:15 AM
To: Exchange Discussions
Subject: RE: Trouble-shooting bounced emails
Yes, Ed, I don't really know what I am doing with this. And it turns out
the user had made a mistake. But it would be handy to learn how to prove
that there is nothing wrong in the system.
Bill
-----Original Message-----
From: Ed Crowley [mailto:[EMAIL PROTECTED]]
Sent: Monday, February 11, 2002 4:33 PM
To: Exchange Discussions
Subject: RE: Trouble-shooting bounced emails
What exactly did you look up? NS1 implies a name server.
Ed Crowley MCSE+Internet MVP kcCC+I
Tech Consultant
Compaq Computer Corporation
Protecting the world from PSTs and Bricked Backups!
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Bill Kuhl
Sent: Monday, February 11, 2002 2:00 PM
To: Exchange Discussions
Subject: RE: Trouble-shooting bounced emails
OK, I did a NSlookup and get two entries; NS1.WESTGROUP.NET and
NS2.WESTGROUP.NET. So I used NS1.WESTGROUP.NET to replace everything
after the @ which was westpub.com. And now I do not receive an error.
Might this indicate a DNS problem somewhere?
Bill
Delete the address in the Contacts list, and type it in correctly. If
this doesn't work, do an NSlookup on the domain name and see what
happens. If nothing comes back, you're typing it in wrong. If
something does come back, then you are typing the user portion in
incorrectly.
Jim Blunt
-----Original Message-----
From: Bill Kuhl [mailto:[EMAIL PROTECTED]]
Sent: Monday, February 11, 2002 1:16 PM
To: Exchange Discussions
Subject: RE: Trouble-shooting bounced emails
Pulling the address from Contacts, but manually typing email address,
does the same thing.
-----Original Message-----
From: missy koslosky [mailto:[EMAIL PROTECTED]]
Sent: Monday, February 11, 2002 3:00 PM
To: Exchange Discussions
Subject: Re: Trouble-shooting bounced emails
How is the user addressing the mail? Is she manually addressing the
message, or pulling the address from her contacts? Can you send a
message to the external recipient? Not just sure what you mean by
external recipient, the Hot Mail account we tested from?
B
M
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