Sometimes tickets are closed and reopened under a new number due to how metrics are collected on the back-end. As long as the issue continues to be worked on that process is irrelevant to the customer. It's an end-run on the backside playing the metrics game.
----- Original Message ----- From: "Ali Wilkes (IT)" <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Tuesday, March 12, 2002 9:18 AM Subject: RE: Mail Loop at MS? > Actually, I will say that if you call in with a difficult issue, there are > times when they get pissy with you because the ticket is open too long > (regardless of resolution). > > I had a ticket open from 10/18 - the issue was absolutely NOT resolved, and > by 12/15 the PSS people I was dealing with were wanting to close the ticket > at the end of each call. "Well, you are still having the problem..... but > we've done alot (and it might magically go away by tomorrow) so can we close > the ticket now? It's been open for two months. We want to close the > ticket." > > When we paid someone from MS to come in and look at it, the PSS manager I > had been working with closed the ticket (without actually asking me) and > opened a new one because "the ticket had been open for so long". (that > just added to the mess.) > > -----Original Message----- > From: Daniel Chenault [mailto:[EMAIL PROTECTED]] > Sent: Monday, March 11, 2002 4:26 PM > To: Exchange Discussions > Subject: Re: Mail Loop at MS? > > > I just retired from MS after eight years in support. I know what I'm talking > about. > > You called in with a specific issue. As long as you're not presenting a > laundry list of issues that case is not closed until that specific issue is > resolved. That it may need to go to another group is irrelevant. > > ----- Original Message ----- > From: "Jeremy Pinquist" <[EMAIL PROTECTED]> > To: "Exchange Discussions" <[EMAIL PROTECTED]> > Sent: Monday, March 11, 2002 2:58 PM > Subject: RE: Mail Loop at MS? > > > nope, i've tried to finagle them before - they're pretty specific about > what they'll fix on an issue. Generally if they have to transfer you to > another group, unless the problem is directly related, they'll not > really help you out. ymmv i suppose. > jeremy > > -----Original Message----- > From: Daniel Chenault [mailto:[EMAIL PROTECTED]] > Sent: Monday, March 11, 2002 3:44 PM > To: Exchange Discussions > Subject: Re: Mail Loop at MS? > > > Why another 245 quatloos? The case is open until _you_ say it's fixed. > > ----- Original Message ----- > From: "Jeremy Pinquist" <[EMAIL PROTECTED]> > To: "Exchange Discussions" <[EMAIL PROTECTED]> > Sent: Monday, March 11, 2002 2:39 PM > Subject: RE: Mail Loop at MS? > > > I had the same thing during a support call earlier today. (getting a > 'ghosted' 5.5 server out of my 2000 environment, for all who care) > I'm still having the same problem with event id 1706 (see below) which > i've found numerous posts in usenet asking about, and no one seems to > know anything about it. Missy even replied to one of them with a > question, but the original poster never wrote back. MS wouldn't help > without another 245 buckeroos, so i'm on my own. any help? (Win2k SP2, > E2k SP1) > > Event Type: Warning > Event Source: MSExchangeTransport > Event Category: SMTP Protocol > Event ID: 1706 > Date: 3/11/2002 > Time: 2:23:35 PM > User: N/A > Computer: MAILBOX > Description: > EXPS is temporarily unable to provide protocol security with > "MAIL.bergen.cc.nj.us". "CSessionContext::OnEXPSInNegotiate" called > "HrServerNegotiateAuth" which failed with error code 0x8009030c ( > N:\transmt\src\smtpsink\exps\expslib\context.cpp@1414 ). > Data: > 0000: 0c 03 09 80 ...? > > Jeremy > > > > > > > > -----Original Message----- > From: Michel, David [mailto:[EMAIL PROTECTED]] > Sent: Monday, March 11, 2002 3:35 PM > To: Exchange Discussions > Subject: RE: Mail Loop at MS? > > > You've misinterpreted a sarcastic jab at a company that millions enjoy > mocking but, in my experience, provides a very reliable and stable > product > when administered with any amount of intelligence. > > -----Original Message----- > From: Daniel Chenault [mailto:[EMAIL PROTECTED]] > Sent: Monday, March 11, 2002 3:19 PM > To: Exchange Discussions > Subject: Re: Mail Loop at MS? > > > Since PSS has absolutely no input or administrative control over the > microsoft.com domain, including the Exchange servers, your lack of warm > fuzzies is ill-placed. > > ----- Original Message ----- > From: "Michel, David" <[EMAIL PROTECTED]> > To: "Exchange Discussions" <[EMAIL PROTECTED]> > Sent: Monday, March 11, 2002 2:13 PM > Subject: Mail Loop at MS? > > > > I was attempting to send an email to a PSS engineer when I received > > the following NDR info. To receive this NDR while attempting to > > discuss an Exchange problem this does not make one feel warm and > > fuzzy??? > > > > ---------------------------------------------------------------------- > > ---- > -- > > ------------- > > This is an automatically generated Delivery Status Notification. > > > > Unable to deliver message to the following recipients, because the > > message was forwarded more than the maximum allowed times. This could > > indicate a mail loop. > > > > Userxxxf(name deleted to protect the engineer)@microsoft.com > > > > > > Reporting-MTA: dns;inet-hub-04.redmond.corp.microsoft.com > > Received-From-MTA: dns;inet-vrs-04.redmond.corp.microsoft.com > > Arrival-Date: Mon, 11 Mar 2002 10:27:19 -0800 > > > > Final-Recipient: rfc822;[EMAIL PROTECTED] > > Action: failed > > Status: 4.4.6 > > > > ---------------------------------------------------------------------- > > ---- > -- > > ------------ > > > > > > > > David S. Michel > > MCSE/CNE > > Systems Engineer > > Ruden McClosky Smith Schuster & Russell, P.A. > > 200 East Broward Boulevard > > Suite 1600 > > Fort Lauderdale, FL 33301 > > 954-527-2456 Direct Phone > > 954-333-4056 Direct Fax > > [EMAIL PROTECTED] > > > > NOTICE: This e-mail message and any attachment to this e-mail message > contains confidential information that may be legally privileged. If you > are > not the intended recipient, you must not review, retransmit, convert to > hard > copy, copy, use or disseminate this e-mail or any attachments to it. If > you > have received this e-mail in error, please notify us immediately by > return > e-mail or by telephone at 954-764-6660 and delete this message. Please > note > that if this e-mail message contains a forwarded message or is a reply > to a > prior message, some or all of the contents of this message or any > attachments may not have been produced by Ruden, McClosky, Smith, > Schuster, > & Russell, P.A. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
