This is the same reason you find your McDonalds order sitting on the pavement by the pickup window -- those pesky timers!
-----Original Message----- From: Ali Wilkes (IT) [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 12, 2002 10:19 AM To: Exchange Discussions Subject: RE: Mail Loop at MS? Actually, I will say that if you call in with a difficult issue, there are times when they get pissy with you because the ticket is open too long (regardless of resolution). I had a ticket open from 10/18 - the issue was absolutely NOT resolved, and by 12/15 the PSS people I was dealing with were wanting to close the ticket at the end of each call. "Well, you are still having the problem..... but we've done alot (and it might magically go away by tomorrow) so can we close the ticket now? It's been open for two months. We want to close the ticket." When we paid someone from MS to come in and look at it, the PSS manager I had been working with closed the ticket (without actually asking me) and opened a new one because "the ticket had been open for so long". (that just added to the mess.) -----Original Message----- From: Daniel Chenault [mailto:[EMAIL PROTECTED]] Sent: Monday, March 11, 2002 4:26 PM To: Exchange Discussions Subject: Re: Mail Loop at MS? I just retired from MS after eight years in support. I know what I'm talking about. You called in with a specific issue. As long as you're not presenting a laundry list of issues that case is not closed until that specific issue is resolved. That it may need to go to another group is irrelevant. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
