Hey Tim, We make use of folders in the way you describe. The way we get around it is to setup a default view that is grouped by "Flag Status" This way the users ignore the read/unread information and use the flags to determine if someone else has already worked on a certain issue.
Some depts need to keep all the items they've received even after they are completed so the CSRs working on the email queue are granted edit access with no delete permissions. We then set the folder retention time to keep things cleaned up. Scott Perley TELUS Mobility [EMAIL PROTECTED] -----Original Message----- From: Tim Ault [mailto:[EMAIL PROTECTED]] Sent: Tuesday, March 12, 2002 9:28 AM To: Exchange Discussions Subject: Public Folder Character Trait #263 "Mark as read/unread" status does not convey within a public folder view seen by two or more mailboxes. Anyone ever notice this? If so, did you come up with a solution (other that moving to a mailbox) that you'd like to share? _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
