We had a power supply go bad on a Compaq server that was less than a year old and it took the a full week to get a replacement. We have only one Dell server so I can't say much about it, but we had a Dell workstation with a bad MB and they had the replacement same day and a few other machines with hardware problems fixed next day. Chalk me one for Dell.
Audio International Chris Hyche MIS Technician Phone: (501) 801-0457 Fax: (501) 801-0421 www.audiointl.com -----Original Message----- From: Thomas Di Nardo [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 27, 2002 5:38 PM To: Exchange Discussions Subject: RE: Dell Diags I'm 100% with you Serdar. I have yet to have a positive DELL experience. I have yet to have a service call that resulted in a satisfactory resolution to the problem I call about. This applies to both technical answers to questions as well as parts replacement and onsite service. Very low quality across the board. I'm not going to get into a long rant. If you've never experienced good service, you have no frame of reference; therefore, Dell service must look good. I'll just leave it at that. In contrast, while I've had occasional issues with particular service technicians from Compaq, HP, and IBM during the last 14 years, I can say that those companies generally take care of the issue in a much more satisfactory and timely manner. I would rate Compaq highest, followed closely by HP, and a distant 3rd being IBM. Dell would not make my list of enterprise players. As far as the desktop arena goes, I think Dells basic machines are better than they used to be. I think Compaq's Professional Workstation line is probably the best that's out there. Although, I must say I was very disappointed when they stopped supporting their server level array controllers in the PW lineup. I always thought it was cool to be able to run a 2DH in my workstation. :) Tom. -----Original Message----- From: Soysal, Serdar [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 27, 2002 6:03 PM To: Exchange Discussions Subject: RE: Dell Diags Bravo. Bis bis bis. You made a Kmart joke. You must be so proud. Clarification: I didn't say "there isn't anybody who likes Dell". I said "I haven't met anybody in person who had a pleasant experience with Dell". *Sigh* I am not trying to solicit "Hey, it works for me. I like Dell." comments. I personally wouldn't recommend their server products to any customer, but YMMV. Serdar Soysal -----Original Message----- From: Exchange List [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 27, 2002 5:55 PM To: Exchange Discussions Subject: RE: Dell Diags Hey, I like Dell. PCs, laptops and servers. And I've worked with them all HP, Compaq, IBM, Dell. Now Kmart, that's a different story. -----Original Message----- From: Soysal, Serdar [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 27, 2002 4:40 PM To: Exchange Discussions Subject: RE: Dell Diags Nobody that I have ever met had positive experiences with Dell. I've read "Dell is wonderful" type comments on newsgroups, but I have yet to meet somebody in person that had a pleasant experience with this company. Serdar Soysal -----Original Message----- From: Alverson, Thomas M. [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 27, 2002 5:36 PM To: Exchange Discussions Cc: '[EMAIL PROTECTED]' Subject: RE: Dell Diags We recently got some dells with bogus off brand network cards in them (we specified 3com- not sure if dell or our purchasing fouled up). These bogus cards would not work with the 8 port switching hub they were connected to. We had to switch to a different 24port hub to get things running. The network would barely work (very slowly) and if you ran the built in net diag it would show many dropped packets (when connected to the 8 port switch). Tom -----Original Message----- From: Bill Kuhl [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 27, 2002 5:17 PM To: Exchange Discussions Subject: RE: Dell Diags I had to vent, thought maybe someone who I could have contact at Dell to resolve our issues. The first Dell had intermittent problems in Windows 98, support was no help, but when it was updated to Windows 2000 the problem disappeared. Our latest GX240's lockup once a day on the network. Support said there are no issues but I found the issue on their web site. Installed new NIC driver, seem to help but not total answer. Support sent a restore CD and I used that on a couple of pc's, that has helped also. I feel the same way about ComPaq. They are worse. Bill Kuhl (probably in trouble with Dell) William [1] [1] Who now runs a plethora of happy Dells. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
