Try opening Outlook with logon network security to none. If that helps, try
setting encryption to "when using the network".

-----Original Message-----
From: Stephens, Tara [mailto:[EMAIL PROTECTED]] 
Sent: Wednesday, May 15, 2002 8:36 AM
To: Exchange Discussions
Subject: Authentication issues


We have an E2K SP1 active/passive cluster running on W2K SP2 with
approximately 700 users in a single store.  We have a front-end/back-end
scenario.  Clients run W95/98/W2K and Outlook 98/2000/2002.  Gradually over
the last couple of weeks, we have been getting more and more users
complaining that they can't get into Outlook the first time they open it.
They get "network problems are preventing connection with exchange...".  If
they try again, they can usually get in.  It doesn't seem to matter if the
user is on the same 100mb switch as the mailserver or on a t1 wan
connection.  No changes have been made to the mail servers - front or back
end.  There is nothing in the event log.  The server utilization looks
normal.  We aren't having any other authentication or name resolution issues
with other applications.  We've changed our firewall within the last month
to ISA from Raptor and a server for instant messaging.  These are the only
changes.  Any ideas what could be causing the error?  Is there something
else I can monitor?

Tara 


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