Ed's discussion in the FAQ is excellent.  I would add one item to the two
"goods."

If you are providing Exchange Server services to non-employees, they may be
receiving some mail which is not the property of the enterprise.  This could
also be true for employees, but you need to clarify exactly who owns what
and how the law of bailments applies.  A good example of mail which you do
not want to mix into your store is mail that is sent to an on-site customer
or vendor representative that is proprietary and perhaps even "limited" to
that customer or vendor.

If you have a situation in which you are delivering mail and you are not
charging for ISP storage services, then you do not want that mail to be
stored on your servers after it is deemed to have been delivered.  PST's are
the logical solution in such situations.  This fact does nothing to address
the inherent weaknesses in PST's.





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