I'd disagree with your second comment - but I'm also not really going to
argue the point, considering where you work. The fact remains that just
about every player in that space has gone out of business. Whether because
the product wasn't ready, the market wasn't ready, or the business model
didn't fit is irrelevant. I'm still not convinced that the hosted model for
core applications makes sense. 

All this is after seeing proposals from some big ASPs for Siebel and
PeopleSoft as well. Hands down, we could do it cheaper and better inhouse -
in both a 500 person and 4000 person company. Which takes me back to my
original point - core applications for medium to large enterprises aren't
appropriate for outsourcing, but small companies are ripe for the taking in
that space. The problem is that no one wants to deal with smaller companies
because of the overhead in managing a larger number of smaller volume
clients.

However, there are a number of areas in which highly specialized knowledge
is required to perform a specific function, and that knowledge is too
expensive and too rare for most companies to hire. Those are the functions
for which outsourcing makes sense. For instance, HIPAA[1] compliance in
information systems. There are a relatively small number of people who
understand the laws, and understand the technical requirements of those
laws. Most of them are able to charge in the 5-6 figure range, PER WEEK, for
consulting at this point. And there is a hard deadline for compliance. But I
digress. In the end, it comes back to what is core IT functionality and what
isn't. I've always contended that email is core functionality. File, Print,
AV, Backup and Email. 

------------------------------------------------------
Roger D. Seielstad - MCSE
Sr. Systems Administrator
Inovis - Formerly Harbinger and Extricity
Atlanta, GA

[1] A US law that institutes stringent requirements on the management of
medical and insurance records.


> -----Original Message-----
> From: Andrey Fyodorov [mailto:afyodorov@;innerhost.com] 
> Sent: Thursday, November 14, 2002 4:44 PM
> To: Exchange Discussions
> Subject: RE: somewhat OT
> 
> 
> True. But many companies just think that they can install it 
> [on a workstation-class PC] and let it hum in the corner. 
> Some of them don't even suspect that there is Exchange-aware backup.
> 
> Also with Exchange 2000, Microsoft made hosting licensing 
> more attractive than regular licensing.
> 
> -----Original Message-----
> From: Roger Seielstad [mailto:roger.seielstad@;inovis.com]
> Sent: Friday, November 08, 2002 2:15 PM
> To: Exchange Discussions
> Subject: RE: somewhat OT
> 
> 
> Simple. Its not cost effective to outsourse at the levels 
> they target. They
> missed the boat from day one.
> 
> There is a relative break even point for having your own "IT" staff,
> generally in the 25-75 user range, depending on what your 
> company actually
> does. More than 100 or so, and you really need someone. Once 
> you've got
> someone inhouse, they tend to have to be a jack-of-all-trades 
> type, and do a
> lot of fumbling through. But the job gets done.
> 
> Traditionally, an NT box with Exchange 5.5 Standard wasn't really that
> expensive - you could probably do that for <$10k. Win2k with 
> E2k has raised
> the prices a bit, but not exhorbinantly such. With leasing 
> options, that
> server could be a few hundred a month.
> 
> Like any service provider, the good fruit is in the middle of 
> the tree, not
> the low hanging stuff. SO they tended to target 500 person 
> plus orgs. This
> 600-ish person company has 8 sysadmins - we have enough time to manage
> Exchange. Without it, maybe we'd have one less headcount, but 
> I'd bet that
> the headcount loss isn't drastically different than the cost 
> of 600 users'
> outsourced mail needs.
> 
> Now, the other side of this equation is that email is a core 
> business need
> for most companies, and isn't that hard to at least get 
> running[1]. More
> specialized things, like e-commerce and line of business apps 
> make more
> sense in a managed environment. Email never did.
> 
> ------------------------------------------------------
> Roger D. Seielstad - MCSE
> Sr. Systems Administrator
> Inovis - Formerly Harbinger and Extricity
> Atlanta, GA
> 
> [1] Running well is a different question, but running and running well
> aren't the issue here.
> 
> 
> > -----Original Message-----
> > From: Greg Deckler [mailto:greg@;infonition.com] 
> > Sent: Friday, November 08, 2002 12:25 PM
> > To: Exchange Discussions
> > Subject: Re: somewhat OT
> > 
> > 
> > You've hit the major players. The entire email hosting 
> > business has pretty
> > much flopped and consolidated. Critical Path handed over its hosted
> > corporate messaging services to HP. United Messaging was acquired by
> > Agilera. Commtouch sold its hosted Exchange business to 
> TeleComputing.
> > 
> > USA.NET and Mi8 are still hanging in there, for now. But this entire
> > market space has just been decimated of late. I still think that the
> > business case is there for outsourced messaging, but 
> > apparently not enough
> > people have the same attitude that I do.
> > 
> > Anyone else care to comment on why they think that this 
> > market space has
> > flopped? One would think that in a time of economic hardship, 
> > companies
> > would really be looking to outsource anything and everything 
> > they can in
> > order to lower costs. If outsourced corporate messaging can't 
> > make it in
> > today's economy, I have serious doubts that it will ever make 
> > it. But the
> > question is why? Outsourced messaging holds the promise of 
> > lower costs,
> > flexibility and the ability to focus on one's core business. 
> > In addition,
> > many of the outsourced providers can put together systems 
> > that have a mix
> > of high-end and low-end mailbox services that are all tied 
> > together as a
> > single system. This means that companies can have Exchange 
> > mailboxes for
> > those that need it and low-cost IMAP/POP mailboxes for 
> > everyone else and
> > the outsourcer ties it all together to look like a single 
> > email system. So
> > why did this market fail?
> > 
> > > Who all is left in the Hosted E2K (asp-model) game?=20
> > > 
> > > USA.NET?
> > > MI8?=20
> > > Critical Path?
> > > 
> > > others?=20
> > > 
> > > j
> > > Regards,=20
> > > 
> > > 
> > > John Henley
> > 
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