I think I have fixed this problem.

After poking around, I found that the PF Store on this server, under instances, had 
two Sched+ system folders. The second one turned out to be from another administrative 
group AND was an orphan (under properties/replication it did not have any replicas)

The other AG has servers that only do SMTP relaying from our Imail servers. So I had 
removed all their public stores a few months before. When I was removing those PF 
stores, it told me that I would still have to have to use PFs from another server and 
I had to pick the store on this server.
I think that actually created an orphan Sched+ folder.

I put the PF stores back on the SMTP server and homed the Sched+ folder back there.
This seems to have helped.

-----Original Message-----
From: Andrey Fyodorov 
Sent: Friday, November 22, 2002 9:24 AM
To: Exchange Discussions
Subject: Outlook unable to update free/busy information


This is Exchange 2000 SP3.

My users are starting to get the error message "Outlook can't update free/busy 
information" after they make new appointments and exit out of Outlook.

I have checked all the KB articles and our situation does not seem to apply.

Our LegacyExchangeDNs do not have all capital letters, or mixes lower case and capital.

This Exchange org never had an Exchange 5.5 servers.

No servers have been removed from the Org.

The Free/Busy system folder exists and correct permissions are in place.

I have tried running outlook.exe /cleanfreebusy but it gave me an error saying that it 
could not clean free/busy.

Normal users get this error message but if I log onto the mailbox that belongs to the 
"service account", I don't get the error.

Common sense kind of tells me that this is some kind of a permission issue.

Any ideas?

Thanks!

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