Have the effected users create a new Outlook profile.

> -----Original Message-----
> From: Blunt, James H (Jim) [mailto:[EMAIL PROTECTED]] 
> Sent: Tuesday, November 26, 2002 6:57 PM
> To: Exchange Discussions
> 
> Ok...here's the problem (It's kinda weird and I'm not sure 
> I'm gonna explain this right, but here I go):
> 
> 1.  Exchange 5.5 SP4, Win2k SP2 server, NT 4.0 domain (our 
> side), Exchange
> 5.5 SP4, Win2k SP2 server, Win2k AD domain (their side).
> 
> 2.  On 07/01/2002, X number of mailboxes were deleted from 
> our site in the org and added to the other site in the org.  
> Due to the fact that they don't have Admin rights in our site 
> and vice versa, I exported the contents of all the mailboxes 
> that were moving to .pst files and put the files on a share.
> I then deleted the mailboxes from our site.  They recreated 
> the mailboxes and imported the data into the new mailbox.
> 
> 3.  Ever since the following Monday, I have been getting the 
> error messages below.  I don't just get one or two a day.  
> For 10-15 ex-users per server
> (30-45 total) I get these messages ALL DAY long.  The 
> messages start as soon as these people log into the other 
> domain every morning.
> 
> Event Type:   Failure Audit
> Event Source: MSExchangeIS Private
> Event Category:       Logons 
> Event ID:     1023
> Date:         11/26/2002
> Time:         12:44:13 PM
> User:         N/A
> Computer:     ERCEXCHANGE
> Description:
> HANFORD\hxxxxxxx was validated as
> /o=HANFORD/ou=HANFORD/cn=Recipients/cn=hxxxxxxx but was 
> unable to log on to /o=HANFORD/ou=ERC/cn=Recipients/cn=JoeUser.
> 
> 4.  In the error message above, "hxxxxxxx" is their domain 
> logon name as well as the primary account associated with the 
> mailbox on their side.  They use an 8-digit alphanumeric 
> number to guarantee that everyone that has ever worked on 
> this job location (all way back to the '40's) has a unique ID number.
> 
> 5.  We have our own domain as well and exist as a site within 
> their mail org.  For our network accounts, we use an 
> eight-character alphanumeric login name as well, but with a 
> different naming convention.  So...we associate the mailbox 
> in this site with our domain logon names.  However, when we 
> create the mailbox, in the optional attributes, there is one 
> called employee-number.  Both sites populate this field with 
> the hxxxxxxx number when the account is created.
> 
> 6.  Now...this is where it starts to get complicated.  
> Someone on their side has a C++ service that runs once a 
> night against the GAL.  The service logs into Exchange, 
> extracts the hxxxxxxx number from the employee-number field 
> and compares that against PeopleCore.  If there are no dupes, 
> it then grabs all the organizational/location data for that 
> employee and updates the record in Exchange, which then 
> replicates back to our site.  If there are dupes, it kicks 
> out an error message to the appropriate site admin, saying, 
> "Go fix it stupid!"
> 
> 7.  Okay...I have verified that for each hxxxxxxx logon name 
> that is logging into their domain and getting an error in our 
> server logs, that this is the same "employee-number" that was 
> associated with the mailbox when it was on our side.
> 
> 8.  I have found the following information on Technet, but 
> I'm not running Mailbox Manager, I'm not running MBClean and 
> I have no problems starting the Exchange Event or Internet 
> Message Services.
>       Q188594 -
> http://support.microsoft.com/default.aspx?scid=kb;en-us;188594
>       Q237481 -
> http://support.microsoft.com/default.aspx?scid=kb;en-us;237481
>       Q306308 -
> http://support.microsoft.com/default.aspx?scid=kb;en-us;306308
>       Q158028 -
> http://support.microsoft.com/default.aspx?scid=kb;en-us;158028
 - This may apply...I don't know if their Outlook profiles were deleted and
recreated after moving from one domain to the other.
        Q259578 -
http://support.microsoft.com/default.aspx?scid=kb;en-us;259578

Don't even try Precht...I've already been to EventID.net and what I found
doesn't fit my situation:
http://www.eventid.net/display.asp?eventid=1023&source=MSExchangeIS+Private

TIA folks,

James H (Jim) Blunt
Network / Exchange Administrator
Network Infrastructure Group
Bechtel Hanford, Inc. (BHI)
Office: 509-372-9188
TextMessage: [EMAIL PROTECTED]


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