Hello

Have a frustrating problem that's greeted me back to work

Running Exchange Server 5.5 on NT Server 4 with SP6a

No problems prior to christmas, all that has happened to the
server over the break is one of the techs have applied the latest
critical updates as recommended on windows update, no idea if its
related to this problem

Basically, some remote users cannot access email through OWA where
they could before no problem

I can log into their accounts here via OWA no problem, and theres too
many people with the same problem for it to be a mistyped password
Issue

Its only affecting users that dial in to our NT4 RAS Server (not the
same server as the one running OWA). I've tried from home lunchtime
and can access their email no problem, I'm running XP Pro at home and
access via VPN, or alternatively can connect straight to the OWA server
across the internet without the need for the VPN. I mention this as I
suspected it might be to do with the dialin machines not being members
of our NT domain

It doesn't seem to matter whether the OS is Win2k or NT, same problems
experienced

I've tried with the username on its own, as well as in the format;

OURDOMAIN\username

But still the same

At a bit of a loss right now

This is the error recorded in Event Viewer on the OWA server, though I
suspect it the generic 'you typed your password wrong, stupid' error

Didn't seem to yield anything applicable on technet

Source: W3SVC
EventID: 100

The server was unable to logon the Windows NT account 'useraccount' due
to the following error: Logon failure: unknown user name or bad password. 
The data is the error code. 

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