No-one have any ideas? :(

-----Original Message-----
From: Niki Blowfield - Exchange 
Sent: 02 January 2003 14:41
To: Exchange Discussions
Subject: OWA Authentication Problem


Hello

Have a frustrating problem that's greeted me back to work

Running Exchange Server 5.5 on NT Server 4 with SP6a

No problems prior to christmas, all that has happened to the server over the
break is one of the techs have applied the latest critical updates as
recommended on windows update, no idea if its related to this problem

Basically, some remote users cannot access email through OWA where they
could before no problem

I can log into their accounts here via OWA no problem, and theres too many
people with the same problem for it to be a mistyped password Issue

Its only affecting users that dial in to our NT4 RAS Server (not the same
server as the one running OWA). I've tried from home lunchtime and can
access their email no problem, I'm running XP Pro at home and access via
VPN, or alternatively can connect straight to the OWA server across the
internet without the need for the VPN. I mention this as I suspected it
might be to do with the dialin machines not being members of our NT domain

It doesn't seem to matter whether the OS is Win2k or NT, same problems
experienced

I've tried with the username on its own, as well as in the format;

OURDOMAIN\username

But still the same

At a bit of a loss right now

This is the error recorded in Event Viewer on the OWA server, though I
suspect it the generic 'you typed your password wrong, stupid' error

Didn't seem to yield anything applicable on technet

Source: W3SVC
EventID: 100

The server was unable to logon the Windows NT account 'useraccount' due to
the following error: Logon failure: unknown user name or bad password. 
The data is the error code. 

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