I would recommend capturing your network data at the time the email should have been sent. This will show you:
1. If your mail server sent (or attempted to send) the mail. 2. The response from the other server. 3. If your mail server never sent the mail when it should have. I have used a freeware product called ethereal (www.ethereal.com) to help me solve quite a few problems of this nature. Good luck Doug -----Original Message----- From: Jeffrey Dubyn [mailto:[EMAIL PROTECTED]] Sent: Friday, January 17, 2003 7:31 AM To: Exchange Discussions Subject: RE: (Very) Delayed delivery Therein lies my problem - this has been happening from this domain to a number of different domains. Since the "from" domain is my customer, I am "them" (coocookuchoo - bastardized from John Lennon) who has to track this. I have Trend involved with this, but did not hear back from my email or phone call yesterday. If anyone has any ideas, it would be appreciated. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Chris Scharff Sent: Thursday, January 16, 2003 10:41 PM To: Exchange Discussions Subject: Re: (Very) Delayed delivery Your servers didn't receive the message til today, so where it was hung up before is something for them to track... Are you having problems with delayed messages from other domains? On 1/16/03 21:34, "Jeffrey Dubyn" <[EMAIL PROTECTED]> wrote: Here's the headers - can anyone read what was going on between 12/6/02 and 1/16/03? The Thanks! Received: from amcgate (192.10.10.1 [192.10.10.1]) by MyExchange.amccorp.com with SMTP (Microsoft Exchange Internet Mail Service Version 5.5.2653.13) id CFQ2NAR0; Thu, 16 Jan 2003 04:16:23 -0500 Received: from smtp.customerdomain.com ([65.124.167.195]) by amcgate; Thu, 16 Jan 2003 04:21:43 -0500 (EST) Received: from 192.168.1.11 by CustomersTrendServer (InterScan E-Mail VirusWall NT); Fri, 06 Dec 2002 15:09:21 -0500 content-class: urn:content-classes:message Subject: E-mail MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Date: Fri, 6 Dec 2002 15:10:20 -0500 X-MimeOLE: Produced By Microsoft Exchange V6.0.6249.0 Message-ID: <[EMAIL PROTECTED] m> X-MS-Has-Attach: X-MS-TNEF-Correlator: Thread-Topic: E-mail Thread-Index: AcKdY4D/RSB6DLfzTSWMDvGfHMg++g== From: "User" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]>, -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Chris Scharff Sent: Thursday, January 16, 2003 9:41 AM To: Exchange Discussions Subject: Re: (Very) Delayed delivery Look at the headers of the message. On 1/16/03 6:03, "Jeffrey Dubyn" <[EMAIL PROTECTED]> wrote: I just received an email from a customer saying she was worried about emails not arriving. This was sent on 12/6 and just arrived today - 1/16. They have an Exchange 2000 SP3 box forwarding to a Trend InterScan Virus Wall which is using DNS to send emails. I know both boxes have the correct time on them so I'm stumped how this message could have bounced around so long. Any ideas? _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
