I think our problem with NAI was that we never sprang for phone support, and by the time we bailed 1.5 years ago their email support had sunk to the level of a response maybe within a month. Of course that first response always asked you to restate the problem.
I think I may have a lifelong grudge. -Peter -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Monday, March 10, 2003 16:16 To: Exchange Discussions Subject: RE: GroupShield vs. 5.0 on Exchange 5.5 Pretty good. I have never had to wait on hold for more than 2 minutes and they have always stayed with it until the issue was resolved. We have "Connect Support" I don't know about others. Ken Powell Systems Administrator [EMAIL PROTECTED] Voice: (360) 397-6121 x4658 Fax: (360) 759-6001 -----Original Message----- From: Durkee, Peter [mailto:[EMAIL PROTECTED] Sent: Monday, March 10, 2003 4:07 PM To: Exchange 5.5 List Subject: RE: GroupShield vs. 5.0 on Exchange 5.5 And how's their tech support these days? -Peter -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Monday, March 10, 2003 14:19 To: Exchange Discussions Subject: RE: GroupShield vs. 5.0 on Exchange 5.5 That's it. Get your cup on!!! :) Actually, Martin have you tried it or are you just going by what you may have heard? NAI used to have some well deserved criticisms but this version is actually pretty good. Ken Powell Systems Administrator [EMAIL PROTECTED] Voice: (360) 397-6121 x4658 Fax: (360) 759-6001 -----Original Message----- From: Martin Blackstone [mailto:[EMAIL PROTECTED] Sent: Monday, March 10, 2003 11:27 AM To: Exchange 5.5 List Subject: RE: GroupShield vs. 5.0 on Exchange 5.5 Its slightly better than nothing! -----Original Message----- From: Chris tanner [mailto:[EMAIL PROTECTED] Sent: Friday, March 07, 2003 11:39 AM To: Exchange 5.5 List Subject: GroupShield vs. 5.0 on Exchange 5.5 Hello All, We are running GroupShield 4.5 SP 1 on Exchange 5.5 on NT 4 SP 5. We are considering upgrading to GroupShield 5.0 SP 1. What experience have people had with this product. I have heard good words about it, but we have been burned by NAI in the past. For example, we really would like to know if we have to update the OS to SP 6a. I realize that the release notes state that GroupShield 5.0 will run on NT 4 SP 4, but we ran into a problem last year that was related to service packs. Thanks in advance for your help. Chris Chris Tanner AECL Chalk River, Ont. Canada _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] ______________________________________________ This message is private or privileged. If you are not the person for whom this message is intended, please delete it and notify me immediately, and please do not copy or send this message to anyone else. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] ______________________________________________ This message is private or privileged. If you are not the person for whom this message is intended, please delete it and notify me immediately, and please do not copy or send this message to anyone else. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
