Mapi/vapi 

-----Original Message-----
From: Couch, Nate [mailto:[EMAIL PROTECTED] 
Sent: Monday, June 02, 2003 1:53 PM
To: Exchange Discussions

What mode are you running in?  MAPI?  MAPI/VAPI? 

Nate

> ----------
> From:         Alverson, Tom
> Reply To:     [EMAIL PROTECTED]
> Sent:         Monday, June 2, 2003 12:48
> To:   [EMAIL PROTECTED]
> Subject:      RE: NAV for Exchange 5.5 is freaking out...
> 
> It's doing it again...
> 
> After the below changes NAV ran for about 10 minutes and then gave me the
> error messages once.   It then ran another 10 minutes and started giving
> me
> the errors about every 2 minutes.  I shut down NAV again for a while.  
> I guess I'll start it up again later tonight and see how it goes.  
> Symantec will probably have newer definitions available by then.
> 
> 
> -----Original Message-----
> From: Alverson, Tom [mailto:[EMAIL PROTECTED]
> Sent: Monday, June 02, 2003 1:21 PM
> To: Exchange Discussions
> 
> Thanks for all the replies.  
> 
> I had tried stopping starting the service earlier but got the errors 
> as soon as it restarted.  I also just got a message that someone was 
> having trouble mailing a 7Meg PDF files to another exchange server in 
> the same orgainization but over a WAN link.  Maybe this email was 
> causing NAV to freak.
> 
> I had already downloaded the latest definitions but didn't update them 
> right away because they were the "same".  I went ahead and ran the 
> updater (the
> exe) while NAV was stopped and also went into the two lastest 
> definitions directories and deleted a few files that were older than the
definitions.
> Somehow the old files get pulled into the new definition directory 
> during an update and I don't think they are needed.  As soon as I 
> started the service NAV moved the files from INCOMING to the dated 
> directory and hasn't complained yet.
> 
> Hopefully this fixes it.  I am guessing that the problem was either 
> the definitions were messed up or something about the 7meg email was 
> causing nav to crash.
> 
> Tom
> 
> 
> -----Original Message-----
> From: Blunt, James H (Jim) [mailto:[EMAIL PROTECTED]
> Sent: Monday, June 02, 2003 1:01 PM
> To: Exchange Discussions
> 
> Tom,
> 
> We have the same setup here that you do.  
> 
> 1)  I would take Nate's advice about stopping/starting the NAV 
> services first.  However, one piece of advice...Go logon locally to 
> the machine and do it from there.  What we have had happen is that we 
> restart the services via a remote session and it looks like it worked, 
> but if you go logon locally, we were seeing the the service hadn't
restarted...weird.
> 
> 2)  Nate and Bob are correct that it could very well be a corrupt .dat 
> file...go reinstall it.  We have had one instance here though where we 
> had to uninstall NAV and reinstall it.
> 
> HTH...let us know what worked.
> 
> Jim Blunt
> Bechtel Hanford, Inc.
> 
> -----Original Message-----
> From: Couch, Nate [mailto:[EMAIL PROTECTED]
> Sent: Monday, June 02, 2003 9:55 AM
> To: Exchange Discussions
> Subject: RE: NAV for Exchange 5.5 is freaking out...
> 
> 
> I have seen this occur on our servers in two instances.
> 
> 1) While you may have done this already. Stop and restart the NAV 
> services.
> I have seen where they will whack out and doing thill settle them down.
> 
> 2) The other thing I have seen and you have alluded to it here is that 
> the virus DAT file may be corrupt resulting in NAV losing 
> functionality.  When this happened to me we downloaded the DAT from 
> Symantec again and reinstalled it.  This worked.  I have also had it 
> happen where we had to go back one version of the DAT because the 
> current DAT was corrupt from Symantec.  Or at least it was getting 
> corrupted somewhere along the way between Symantec and my server.  
> Either way we had to go back one.
> 
> I hope something here helps.
> 
> Nate Couch
> EDS Messaging
> 
> > ----------
> > From:       Alverson, Tom
> > Reply To:   [EMAIL PROTECTED]
> > Sent:       Monday, June 2, 2003 11:49
> > To:         [EMAIL PROTECTED]
> > Subject:    NAV for Exchange 5.5 is freaking out...
> > 
> > I am running Exchange 5.5 sp4 on a win2k server.  I am running NAV 
> > for Exchange version 2.18 and no other antivirus software on the server.
> > It has been running fine for months without problems.  Today it 
> > started spewing the two following errors to the screen over and over 
> > and over:
> > 
> > NAVEVAPI error
> > NAVEVAPI.DLL Internal Error.
> > 
> > A Microsoft Exchange store memory allocation has failed.
> > 
> > (C:\NAVMSE\Source\NAVEVAPI\NAVEVAPI.CPP, 675)
> > 
> > 
> > 
> > NAVEVAPI error
> > NAVEVAPI.DLL Internal Error.
> > 
> > Error Code = 0xc0090094, Additional = (null)
> > 
> > (C:\NAVMSE\Source\NAVEVAPI\NAVEVAPI.CPP, 1131)
> > 
> > 
> > I was also getting a bunch of alerts from my Blackberry server 
> > (running on a different machine) that I believe were just a side 
> > effect of the NAV broo-ha-ha.  The virus defs are the latest from 
> > yesterday 6-1-2003 rev2. I have seen these navevapi.dll errors 
> > sporadically (one ever couple of days) but they did not seem to 
> > cause any problems.  Now the errors are occurring about every second 
> > while the NAV service is running.  I stopped NAV for now and have 
> > not seen any errors in the event log for about 15 minutes now 
> > (including blackberry).
> > 
> > Has anyone seen this or does anyone have suggestions for getting NAV 
> > running again??
> > 
> > Tom
> > 
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