I didn't call Technical, I called sales to query my license, then they put me through to Customer Services. They read my license information from their computer and I was away. The reason they told me was that it was for a different version and I only could have it because I was under maintenance. I too thought it was odd that I required a different key, but that was what I was told.
Simon. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of ml.exchange Sent: 10 December 2003 14:55 To: Exchange Discussions Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores? I have not tried that yet as I dread waiting on hold for an hour for a tech (if you are forced to pay for support in the first place should you get to speak with a tech without being on hold that long?). I guess that may be my next step but I have no idea why I would need a new key for it other than a weird bung on their end. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Simon Butler Sent: Wednesday, December 10, 2003 9:17 AM To: Exchange Discussions Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores? Have you got an upgraded key from Veritas? I had this same problem with a new Exchange installation a couple of weeks ago. Putting the existing key for Exchange gave me the mailboxes but didn't give me the Information stores option. A quick call to Veritas customer support got me a new key and the options were available. Simon. -- Simon Butler, MCP, MCSA Amset IT Solutions Ltd. e: [EMAIL PROTECTED] w: www.amset-it.com w: www.amset.info -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of ml.exchange Sent: 09 December 2003 23:33 To: Exchange Discussions Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores? Yes, Exchange Admin and System Manager from Exchange 2003 are on both of my production backup servers AND on the Exchange 2003 server I installed BE 9.1 on. The exchange agent is also installed. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Akerlund, Scott Sent: Tuesday, December 09, 2003 6:25 PM To: Exchange Discussions Subject: RE: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores? Did you install the Exchange Admin with the same SP on the backup systems? Scott -----Original Message----- From: ml.exchange [mailto:[EMAIL PROTECTED] Sent: Tuesday, December 09, 2003 3:22 PM To: Exchange Discussions Subject: Backup Exec 9.0 and 9.1 does not see Exchange 2003 Stores? We are currently running a Ex 5.5 mixed mode environment with our First Exchange 2003 server deployed for testing with our IT department. For the life of me I can not get Backup Exec 9.0 4454 (with E2k3 hot fix) or 9.1 to see and backup the private and public info stores. It WILL see and backup the mailboxes and public folders just fine in bricks mode (not that I want to). It gives me no errors, but just does not show the IS as an available item to backup. I have tried this with two different backup servers, and by installing BE 9.1 on to the new Exchange server by its self. I have even created a new account for it to use to login with. Has anyone seen this behavior before? I'd like to rule out something stupid if I can before I spend an hour on hold with Veritas. Thanks Miles _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang=en glish To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&; lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/cgi-bin/lyris.pl?enter=exchange&text_mode=&lang=english To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
