Has there been a root cause discovered causing Free/Busy time being "hashed" out for some users and their Outlook clients, 2010 & 2013? Usually the user tries to set a meeting and ALL their invitees show hash marks.
I have been Googling this for months, verifying assorted settings within Exchange, Auto Discovery, etc. Issue seems to be just a limited number of users, occasionally different ones. Many times the same user with the issue popping up this week, then no issues for 2-3 weeks. But only 1% of our users at any particular time. We fix the symptom in a few ways... * We have found removing the "Profile" and reestablishing the account using auto-discover will restore Free/Busy immediately, every time. * Not always, but running a "Repair" through Account settings will work without touching the profile. Usually have to close Outlook and run "Repair" via the Control Panel/Mail option, but sometimes this has also fixed the issue by running the "repair" with Outlook up and running. * If Outlook 2010, using the "/cleanfreebusy" switch at start has fixed the issue, but not always. I'd love to know what I might be missing as the root cause and fix this once and for all. Thank you all! Robert
