The folder cleanup feature is one of those things that works only when a mailbox is configured as a separate account within the Outlook profile, not just mapped as an additional mailbox attached to the primary account.
If you go into the account settings for the Outlook profile and add a new Exchange/Office 365 account, you can add the shared mailbox using its e-mail address. When prompted for credentials, provide the credentials of a user which has full access to the mailbox and you should be all set. This is also how you can use Outlook to easily create rules in the shared mailbox, which cannot be done when shared mailboxes are accessed the traditional way. Dave Beauvais -- Dave W. Beauvais Exchange and Office 365 Services Administrator Ohio University Office of Information Technology From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Raper Sent: Friday, March 18, 2016 14:14 To: [email protected] Subject: [Exchange] Exchange Online Conversation Clean Up on a shared mailbox? Hi everyone, I have migrated most of my organization from Exchange 2007 to O365 Exchange Online with the use of Exchange 2013 as a hybrid server. I’m now dealing with the non-human accounts, almost all of which were setup as “User” mailboxes instead of “Shared” Mailboxes, when many of them should have been setup as Shared. So far so good – almost zero complaints. ☺ So, users are having to get adjusted to the subtle and not so subtle differences between Shared and User mailboxes. It is an adjustment, but most of my users understand. One such difference is that one of my users really likes the “Conversation Clean Up” function. Sadly, it appears to be greyed out now that the mailbox is a Shared mailbox. (She is using Outlook 2013, in case you are interested). Anyone have any idea if there is a way to enable it for a Shared mailbox? Or am I out of luck unless I convert it to a User mailbox and pay the license fee? Thanks, Jonathan NOTE: This message and any attachments is intended solely for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, legally privileged, confidential, and/or exempt from disclosure. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the original sender immediately by telephone or return email and destroy or delete this message along with any attachments immediately.
