Since you are new, Steve, I would do something like this to troubleshoot Blackberry issues. 1. Ensure that user has a "Enterprise Blackberry Data" plan from provider (Verizon, Sprint) 2. Send an email from your account to user's email address with <confirm> (word confirm between those symbols <>); This should give you a response (that is was delivered) 3. On the device, go to Inbox-->Options --> Email Settings --> ensure that "send email to handheld" is set to yes 4. Has he activated the device on the BES server? What is the last forward time? Sent time on BES Server? 5. What does the BES (more specifically MAGT) logs say? 6. Does he use Desktop manager? If so, is he connected to the PC/Laptop? And if so, is it set to "don't send email to device when connected"? 7. If Pin to PIN is allowed, can you send one? does he receive it? 8. Is there anything different about this user as far as Outlook client is concerned like -- deliver to PST? Does he a rule to move all mail from inbox to sub-folders (remember, the bes wont scan for the sub-folders automagically)?
Based on your feedback, we can try a few more... From: [email protected] To: [email protected] Date: Sun, 5 Jul 2009 12:07:19 -0300 Subject: Issue with 1 Blackberry Hi I'm new to BES issues as the server has been fine for the last 2 years. I have one user, the CEO, who is not receiving internal email on his Blackberry. It started a couple of weeks ago but I wasn't informed until last night. He receives all other mail OK. All other users in the same BB group do not have this issue. Has anyone seen this before? thanksSteve From: Michael B. Smith [mailto:[email protected]] Sent: Friday, July 03, 2009 6:24 PM To: MS-Exchange Admin Issues Subject: RE: Free/busy question... You should be able to use OutlookSpy or MFCMapi (the "MAPI Editor") to look at a PF store and its contents. From: Alex Fontana [[email protected]] Sent: Thursday, July 02, 2009 6:54 PM To: MS-Exchange Admin Issues Subject: Re: Free/busy question...Do versions of outlook prior to 2007 even care about domain? Aren't they looking up f/b simply based on the legacyExchangeDN? On the 2007 side I get how they look up via availability, but does that also include f/b that is only contained in the Schedule+ Free Busy pf as an eml, i.e. there is no Exchange mailbox only a service that pushes the f/b to the public folder? Is there anyway outside of OWA/Outlook to see that data? Thanks for the help.-alexOn Thu, Jul 2, 2009 at 1:32 PM, Michael B. Smith <[email protected]> wrote:2007 and above (both Outlook and Exchange) will use the free/busy web-service preferentially to look up free/busy info. They do those lookups primarily via e-mail address. Versions of Outlook and Exchange prior to 2007 treated sub.domain.com as the same as domain.com in some places and as different things in other places. From: Alex Fontana [[email protected]] Sent: Wednesday, July 01, 2009 5:43 PM To: MS-Exchange Admin Issues Subject: Free/busy question...Exchange 2007 SP1, OLK 2003, 2007 and OWA Have an availability address space of sub.domain.com with an access method of public folder. We have a recipient of type mailUser with an external SMTP address of [email protected]. The free/busy data for this user is perfectly visible from OLK2007 and OWA, but not from OLK2003. Seems I'm missing something here...if the access method is public folder aren't OLK (both versions) and OWA going to \non_ipm_subtree\schedule+ free busy\EX:/O=org/OU=AG/cn=recipients/cn=user.eml for free/busy? This users legacyExchangeDN is /o=org/ou=ag/cn=recipients/cn=user Thanks,alex _________________________________________________________________ Insert movie times and more without leaving Hotmail®. http://windowslive.com/Tutorial/Hotmail/QuickAdd?ocid=TXT_TAGLM_WL_HM_Tutorial_QuickAdd_062009
