Never trust a Lawyer......... John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4
From: Beahm, Keith [mailto:[email protected]] Sent: Tuesday, August 11, 2009 4:57 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder We are a law firm, and what the attorney's deem necessary to facilitate their clients cases ... :) From: Eric Wittersheim [mailto:[email protected]] Sent: Tuesday, August 11, 2009 3:53 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder That is huge. I try to tell my users to keep it under 10 MB as a lot of mail servers will reject large attachments. At least that has been my experience in the past. I'm sure that you have your needs for such a large limit. From: Beahm, Keith [mailto:[email protected]] Sent: Tuesday, August 11, 2009 3:48 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder The quotas max for send at 250MB, but we operate in cached mode by GPO. The user sent the item and because of slow network connection combined with cached mode behavior the issue started it's spiral. Initially the user mailbox (in Outlook) didn't initially show the single sent item because it was that slow to sync. From: Eric Wittersheim [mailto:[email protected]] Sent: Tuesday, August 11, 2009 3:45 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder Holy cow, a 250MB attachment??? You said you were using quotas. What are they set at? From: Beahm, Keith [mailto:[email protected]] Sent: Tuesday, August 11, 2009 3:43 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder The issue is resolved. I am ashamed to say I was duped by the user, and overlooked the single item in their sent items (it had a 250MB attachment). I foolishly believed the user when they told me they just got behind in cleaning up their old sent items. All my bad, and I apologize for wasting everyone's time. From: Dahl, Peter [mailto:[email protected]] Sent: Tuesday, August 11, 2009 1:33 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder Maybe an item that was not a message was inadvertently dragged to the sent items folder. Since it is not a message type the outlook view may not show it. Try an 'Advanced Find' search with outlook for 'Any type of Outlook item' set the size to greater than 100 MB and see if it finds anything that is hidden from the default view configuration. From: Beahm, Keith [mailto:[email protected]] Sent: Tuesday, August 11, 2009 1:43 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder It's odd, this user did have the POP3 and IMAP4 protocols enabled. I have disabled them and will try some tests including a move. From: John Cook [mailto:[email protected]] Sent: Tuesday, August 11, 2009 12:36 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder Are you using IMAP for this account??? I seem to remember something about sent items being able to be saved on the IMAP server itself instead of the local sent items....just a thought. John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: Beahm, Keith [mailto:[email protected]] Sent: Tuesday, August 11, 2009 1:34 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder I have moved the account between three different mail store DBs now. I was hoping for the same result, but nothing changed. From: Campbell, Rob [mailto:[email protected]] Sent: Tuesday, August 11, 2009 12:29 PM To: MS-Exchange Admin Issues Subject: RE: System says user has 250MB in sent folder Do you have another mail store you could move the mailbox to, and tell it to skip corrupted items during the move? ________________________________ From: Beahm, Keith [mailto:[email protected]] Sent: Tuesday, August 11, 2009 11:51 AM To: MS-Exchange Admin Issues Subject: System says user has 250MB in sent folder I have a user whose mailbox reports 250 MB in their Sent items, but there are no items visible in the Outlook 2007 client. The Exchange 2007 mailbox server (via properties of the user) confirms that the user has a total mailbox size that would confirm the 250MB in Sent items. I have moved the mailbox successfully between DBs (so it can't be a corrupt item issue), and I have also deleted all local OST and OAB files at the client. Nothing seems to clear the "ghost" sent items, and we impose mailbox quotas in our environment ... so this is an issue. Any suggestions or comments would be appreciated. Keith D. Beahm Network Engineer Stinson Morrison Hecker LLP 1201 Walnut Street, Suite 2900 Kansas City, MO 64106-2150 Direct: (816) 691-3374 Fax: (816) 412-1022 [email protected] www.stinson.com<http://www.stinson.com/> Working for a Greener Tomorrow This communication is from a law firm and may contain confidential and/or privileged information. If it has been sent to you in error, please contact the sender for instructions concerning return or destruction, and do not use or disclose the contents to others. ************************************************************************************************** Note: The information contained in this message may be privileged and confidential and protected from disclosure. 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