I'm so confused or at least I think I am. Our first BB user forwarded me this email that he received in his outlook email account when we were setting up his HH. From: Administrator Sent: Thu 6/25/2009 2:04 PM Subject: BlackBerry enterprise activation password Paul User,
To activate your BlackBerry device over the wireless network, in the device Options screen select Enterprise Activation. In that screen, enter your corporate email address and the following password: bauqgd This password will expire in 48 hours. I didn't make up that password, the system just randomly generated it. In both cases, neither users phone was provisioned by RIM or the carrier, just a monthly data plan and other than cal sync HH to Outlook they are working fine. So it looks like something in the BPS is broken as it never sends the initial email. I also check and sync both ways is enabled for the users. I think, I'm gonna give this up for today, Monday morning, build a new server and start over from scratch. -----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Friday, September 04, 2009 10:03 AM To: MS-Exchange Admin Issues Subject: Re: BPS reinstall. On Thu, Sep 3, 2009 at 7:25 PM, Glen Johnson<[email protected]> wrote: > For the sync problem. > User enters appointment on HH cal and it never gets synced to the > exchange/outlook cal. On the BB server, check the PIM sync properties of the user Make sure it's set to sync in both directions. Also check the Options in the calendar on the handheld; there may be a similar option there as well. On Fri, Sep 4, 2009 at 9:42 AM, Glen Johnson<[email protected]> wrote: > Ok. Maybe I'm confused but why would the SIM card cause an email from > the BPS server to his outlook account not work? Also, I don't think any > of ours even have sim cards as we are on Alltel and Verizon and I don't > think they use sim cards. Correct me if I'm wrong here. As Mr. Sobey is using it, "SIM" really means "wireless subscriber". If your phones use SIMs, the subscriber is associated with the SIM ID. If your phones don't use SIMs, the subscriber is associated with the ESN/MEID of the phone. The carrier has to provision the subscriber properly for BlackBerry to work. For some carriers, this just means a data plan; some carriers have to specifically provision the subscriber as a BlackBerry, or even as "for use with a BlackBerry server". Contact your provider and check. It's a good idea. RIM can also check this, if you call them for support. > For the two users that are on the system, when I added them, they > received an email in their outlook account that had instructions to do > something on their HH. Right. OTA activation works like this: The admin adds an Exchange user to the BB server, and makes up a password. On the BB handheld, the user enters their email address and the password. The handheld sends a special email to the address the user enters. The email includes the public key of the handheld, along with a hash of the activation password. The BB server continuously watches for such messages (for users you've added to the BB server). When it arrives, if the password hash matches, the BB server stores that public key, and uses it to initiate sync with the HH. If the user deletes the activation message using Outlook before the BB server can process it, then activation won't work. For our BES, the BB server sees it practically immediately. It may be that your BB server is not talking to Exchange properly, not seeing the > I just checked the exchange tracking and could not find an email to this > new user during the time I re-added him, reloaded and re-sent service > books so it looks like the BPS server didn't/couldn't send the initial > email. For OTA activation, the BB server doesn't send the email, the handheld does. -- Ben
