Update. I can't explain this but it is working now. Here is what I did different the last time versus three other times when it didn't. First 3 times, I would right click in the list of users, Add users, select him from the list and ok. Last time when it worked, From the home screen, clicked the Add new users wizard, select him, it policy, default, Deploy devices wirelessly, done. It said the activation email was sent and lo-and-behold, it was. Now If I can get the cal sync issue fixes, I'll be happy. Anyway, I leaving it till Tuesday. Thanks everyone for the info and suggestions. For those of you in the states, here's hoping you get to enjoy the Labor day holiday, not laboring.
-----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: Friday, September 04, 2009 11:23 AM To: MS-Exchange Admin Issues Subject: Re: BPS reinstall. On Fri, Sep 4, 2009 at 11:08 AM, Glen Johnson<[email protected]> wrote: > Our first BB user forwarded me this email that he received in his > outlook email account when we were setting up his HH. > I didn't make up that password, the system just randomly generated it. Ahhh. The message text you posted comes invoking the "Generate and Email Activation Password" function in BB Manager. That's different from the activation messages I and others have been talking about. Try the "Set Activation Password" function instead. Enter a password of your choice. Then get the BB handheld, and enter that password in yourself. > In both cases, neither users phone was provisioned by RIM or the carrier ... In the telecom world, "provisioning" is the process of assigning service to a subscriber. A phone has to be provisioned or it's just a paperweight -- no service. So the phone *was* provisioned, you just didn't call it that. If the BlackBerry is not provisioned properly, it won't work properly. Wireless carriers screw up sometimes, and don't provision BlackBerry phones as BlackBerry phones, but rather, as something else which only partly works. So check with the carrier and make sure they did it right. -- Ben
