not sure if I'm missing something , but she has no rules, we created a new outlook profile, and we checked in OWA
Jean-Paul Natola From: [email protected] To: [email protected] Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 17:10:04 +0000 You can run Outlook /cleanrules And re-test. When it works, then you can blame it on a corrupted rule and declare it fixed. From: John Cook [mailto:[email protected]] Sent: Thursday, April 25, 2013 11:57 AM To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise This is when you give them the "email is a best effort delivery medium and nothing is guaranteed" speech. Sent from my HTC 8x Windows Phone which totally rocks! From: Jean-Paul N Sent: 4/25/2013 12:47 PM To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise this is the only message that "dissipated" it is , unfortunately , from the president of the company to his assistant, she has received , messages before and after from him- Hate to have to go back with the "i'm not sure what happened" response Jean-Paul Natola From: [email protected] To: [email protected] Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 18:25:37 +0200 Ø and the user has no rules in her outlook How about the Junk email settings ? I had some users set their junk email settings in Outlook to “safe list only” and “permanently delete suspected junk email”, which resulted in similar mysterious disappearing email which according to all the logs where delivered in the users mailbox. Rob. From: Jean-Paul N [mailto:[email protected]] Sent: donderdag 25 april 2013 18:09 To: MS-Exchange Admin Issues Subject: RE: lost email- logs indicate otherwise no trace in OWA Either Jean-Paul Natola From: [email protected] To: [email protected] Subject: RE: lost email- logs indicate otherwise Date: Thu, 25 Apr 2013 15:31:18 +0000 What about OWA? Is it there? From: Jean-Paul N [mailto:[email protected]] Sent: Thursday, April 25, 2013 10:13 AM To: MS-Exchange Admin Issues Subject: lost email- logs indicate otherwise I have an email that was sent by user A, to user B, (internal exchange 2013 ) outlook shows it the sent items of user A - delivery report is below Delivery Report for User B Submitted 4/25/2013 6:47 AM Mailserver The message was submitted to mailserver.renamed.com Pending 4/25/2013 6:47 AM mailserver.renamed.com Message was received by mailserver.renamed.com from mailserver.renamed.com. 4/25/2013 6:47 AM mailserver.renamed.com The message has been transferred from mailserver.renamed.com to mailserver.renamed.com. Delivered 4/25/2013 6:47 AM mailserver.renamed.com The message was successfully delivered. I remote into the users PC, message is not there, I check deleted items its not there- I create a new profile , the message is not there I go through every single folder in outlook , cant find a trace of it- and the user has no rules in her outlook any thoughts? tia Jean-Paul Natola --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist --- To manage subscriptions click here: or send an email to with the body: unsubscribe exchangelist CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. 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