Hi there

One of my users receives mail from an AOL listserver. The digest fails 
to reach him on every second day. To investigate the issue, I subscribed 
for a while via an unrelated mail server which doesn't do sender 
verification. The difference in the headers was fairly obvious:

On bad days
(envelope-sender 
<[EMAIL PROTECTED]>)

On good days
(envelope-sender <[EMAIL PROTECTED]>

Assuming I *should not* whitelist AOL, that I should put the onus 
squarely back on AOL, how should I word this message and who should I 
send it to? If I can understand the issue better, I can inform my user 
as to why the responsibility should rest with AOL.

I tried googling, since AOL have a bad reputation, but I got a lot of 
noise.

Here are some relevant log file messages:

2007-08-26 14:00:59 H=lsvsm-m01.elist.aol.com [64.12.187.199] sender 
verify fail for 
<[EMAIL PROTECTED]>: response 
to "RCPT 
TO:<[EMAIL PROTECTED]>" from 
listserv.aol.com [152.163.210.183] was: 550 5.1.1 
<[EMAIL PROTECTED]>... User 
unknown

2007-08-26 14:00:59 H=lsvsm-m01.elist.aol.com [64.12.187.199] 
F=<[EMAIL PROTECTED]> rejected 
RCPT <[EMAIL PROTECTED]>: Sender verify failed

Thanks for your time
Simon

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