Thanks for the suggestions. I'l' start implementing something and then come back to this email when I found something or if I get stuck.
Noel On Tue, Apr 10, 2012 at 8:38 AM, Phil Pennock <[email protected]> wrote: > On 2012-04-09 at 19:22 +0800, Noel Martin Llevares wrote: > > Right now, I'm simply thinking of doing the following: > > > > - Create user filter for each agent. > > - Each outgoing email will be FORWARDED to a QA account. => This is > > easy in cPanel, I think. > > - This email should NOT be delivered to the client yet. => This > part, > > I don't know how to make the filter yet. > > So really, you want to have the message "accepted" by the system which > quarantines outbound mails, rather than by something which does DNS > lookup or smarthost delivery. You can do this with a Router (as > suggested). > > > - QA staff needs to review the email (make corrections,edits,etc.). > > - QA staff should be able to send the email to the client *on > behalf *of > > the original sender. => This part I also don't know how to do. > > Gmail can do > > this. Many email servers also allow this. What do I need to do > > with Exim so > > that the QA account can send an email as *someone else*? Or, is > this > > simply a matter of the changing the "From:" and "Reply-To:" > headers? > > Gmail will put in Sender: information. Loosely, if you configure your > MTA to trust the sender, then the MTA won't fix up the message with that > information and will trust whatever it's told -- this is part of why the > spam problem is so prevalent in email. So yes, you can change the From: > header. > > Just be careful to not create a loop where the released mail might go > back into quarantine. > > Also: if the QA staff are making corrections/edits, you probably want to > have those changes go back to the original replier, to create a training > feedback loop. I'll just reiterate my suggestion to consider proper > helpdesk software and leave it at that. > > -Phil > -- ## List details at https://lists.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://wiki.exim.org/
