+1 I'm impressed with Kelvin's response to the list. I've not been to Buddies yet - but we're planning to give it a try now.
Best Nick 2009/3/12 Nick REES <[email protected]> > Anthony, > > I was thinking the same this morning.....where can you get good food, great > service and a chance to complain (if you need to) to an owner who REALLY > cares, > but without breaking the bank??? > > Buddies isn't glamorous but then again, it's called Buddies Cafe, not > Buddies Restuarant or Bistro. > > Kelvin's taking on board all the complaints/suggestions and from my > experience of dealing with Kelvin, he's passionate and always willing to go > the extra mile to make people happy. > > Buddies isn't good because of the decor - it's good because of the quality > of food and service....and how many times have we complained about the lack > of both in Russia??? > > Give the man a break....give him a chance! > > Regards, > > Nick > > > ------------------------------ > *From:* Anthony Crawford <[email protected]> > *To:* [email protected] > *Sent:* Wednesday, 11 March, 2009 17:05:24 > *Subject:* Expat List Moscow restaurants > > > I have not been to Buddies, but I will give it a chance. It sounds like > their management is open to constructive criticism and is trying to be > responsive to customer complaints and suggestions. When was the last time > you got that from one of the other restaurants that were > previously mentioned? > > I don't know about everybody else, but I am sick and tired of walking into > restaurants in Moscow and being overwhelmed by the pretentiousness of the > maître d', who gives you a quick up and down glance and then condescendingly > asks , "Is someone expecting you?". > > Despite how much of the former USSR is still challenged to provide good > customer service, the ironic part is that one of the first books on "how to > provide superior customer service and grow a new business" was written by > the Eliseev brothers - the founders of the Eliseevski Magazin in Moscow and > St. Petersburg. After 1917, however, the fundamentals of customer service > were sadly lost. > > > > > ------------------------------ > Hotmail® is up to 70% faster. Now good news travels really fast. Find out > more.<http://windowslive.com/online/hotmail?ocid=TXT_TAGLM_WL_HM_70faster_032009> > > > _______________________________________________ > Expat mailing list > [email protected] > http://www.lists.ru/mailman/listinfo/expat > http://www.expat.ru/forum/ > -- Best Regards Nick Wilsdon e3internet http://www.e3internet.com Skype: Nick_Wilsdon US Tel: (415) 508-4120 UK Tel: +44 (0) 20 3287 6977 RU Tel: +7 499 5029700 UK Fax: +44 (0) 207 900 3170 Personal Blog: http://NickWilsdon.com http://www.RussianMarketer.com
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