It sounds like the window is off screen.
Try the 'reset all' instructions here:

https://facegen.com/artist_manual.htm

Best wishes,

On Sun., Sep. 1, 2019, 5:21 a.m. Menachem Amos, <[email protected]> wrote:

> I purchased facegen pro through daz3d.com. It initially worked. Now when
> I ttry to launch yhe program it won't open. It gives no alert message and
> it appears on the task bar. When I move the mouse over it a preview appears
> but when I click on it nothing. As I am writing this I wondering if it is
> related to screen resolution. If any one has any information it would be
> greatly apreciated.  Thank you.
>
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