I believe most enterprise-level FDE solutions offer an administrative/recovery account to unlock the drives.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of john.veldhuis Sent: Monday, August 20, 2007 2:27 PM To: [email protected] Subject: Re: [FDE] IT support accounts on FDE secured computers Hi Saqib, There are several ways of doing this, ranging from logon tokens for IT staff, via C/R to allow a technician one-time access to a drive, to seflhelp websites/voice recognition systems. In my experience, the C/R is most used. Regards, John ________________________________ Van: Ali, Saqib [mailto:[EMAIL PROTECTED] Verzonden: vr 17-8-2007 17:09 Aan: [email protected] Onderwerp: [FDE] IT support accounts on FDE secured computers As it turns out, deploying FDE to users is not the most complex task - providing day-2-day IT support is. My cousin works for a medium sized financial institution which recently deployed FDE. Providing day-to-day IT support to the users is becoming a hassle. Every time the IT support person has to work on laptop the owner must be present to enter their credentials into the pre-boot authentication. Can anyone give me some real-word examples of how other institutions have tackled this issue? How do they the allow the IT support person to work on the laptop if the user is not present and laptop is turn-off? saqib http://www.linkedin.com/in/encryption _______________________________________________ FDE mailing list [email protected] http://www.xml-dev.com/mailman/listinfo/fde _______________________________________________ FDE mailing list [email protected] http://www.xml-dev.com/mailman/listinfo/fde
