I will try to answer all the questions with one message.

First I will be glad not to "top post" as soon as someone tells me what it 
means ;-)

Second, I believe they are using Gnome. That is usually what they use here.
I was gone last week when they sent the machine but I believe it is gnome.

The customer says the monitor is fine. I had him bring up grub and put 3 and he 
says
he did it. I wasn't there to see it.

I think they are going to bring the machine here and I can analyze it.

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