Lynette,
I don't think Phaewryn was insulted, I deal with people and companies
all day and customer service as a whole is non existent and the people I
deal with in growing numbers don't even know their jobs.
I was in customer service for many, many years and I would have been
fired (and ashamed of myself) if I acted the way or was as
unknowledgable about my job as some customer service employees are
today. And I'm talking about big companies Qwest for instance is
someone I have to deal with on occasion and I can't believe how they
always screw something up if I make the tiniest change to my phone
service, I do not change anything anymore because of it.
Yes too many employees don't pay enough and the way I see it, they hire
a lot of younger people because they *can* pay less then. But a lot of
younger people are only interested in getting paid and then party,
party, party. I'm speaking from personal experience when I did have to
work outside the home, I worked with one girl who almost always called
in sick on Monday atleast 2 or 3 times a month, we could count on it,
but she was a good employee when there and was young and didn't make as
much so they put up with it.
My vet clinic also hires mostly younger people and they aren't that
interested in how well they do their job, some on the other hand are but
with as many employees that she has it's a very few!! I can hear them
in the back where they take the petrified animals talking loud,
laughing, scaring terrified animals even more I'm sure, I hate it when
my guys have to go back there.
Bad or non existent customer service is something that bugs the heck out
of me, so off my soapbox now ...
--
Belinda
happiness is being owned by cats ...
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