RE: opinions wanted please

[MacKenzie, Kerry N.]

Title: Message

Thanks Barb---these are great ideas! Much appreciated, Kerry

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Barb Moermond
Sent: Wednesday, November 17, 2004 4:18 PM
To: [EMAIL PROTECTED]
Subject: Re: opinions wanted please

Well, I'd send a follow up asking for a response - and / or send a letter directly to Dr Diane outlining everything you've experienced (include a copy of the 1st letter) and ask her opinion on the situation and if she has any referral suggestions or if she'd even be willing to treat your kitties in your home.  I don't know how the ownership of that particular clinic works, but I'm thinking you spend a lot of money there and at the very least deserve a response.

 

"MacKenzie, Kerry N." <[EMAIL PROTECTED]> wrote:

Hi all

I mentioned a few weeks ago that my petsitter--who works at the vet clinic I use--proved herself untrustworthy. (Recap: She wasn't giving the FeLV kitties their supplements, and when I asked her about it, simply tried to lie her way out of it. Only when it became clear to her that I'd counted the pills before and after did she back down and admit it.)

Well, I thought about what I should do, told you the story, and quickly decided you guys were dead right--that I should report her to the clinic owner. (And in fact, as time has gone on, I've only got madder and madder in any case about her callous & uncaring behavior towards those helpless little creatures who were so dependent on her while I was gone.)

So I sent a letter to the owner about 2 weeks ago explaining exactly what happened, and that my dilemma now lay in the fact that while I was extremely happy with the 2 particular vets I use, I did not want my cats being handled by this particular technician in future. (I sent it certified and got the proof of delivery card back.) But no reply in any shape or form has come from the owner. Maybe I shouldn't be surprised, but I am---you'd think that even if he didn't want to do anything about his technician he would have sent some sort of civilized response to a client of several years standing?

Thus I hate to continue to give him my $$$.

But I also hate to lose the 2 vets. One in particular was fantastic with my feral FeLV kitty Flavia--and me, for that matter, for I was a tearful mess!--when I thought she was about to die. I walked in there in floods of tears and an hour later I walked out, with Flavia, feeling on top of the world, thanks to Dr Diane. Flavia took the food the doctor gave her and was generally putty in her hands--I think she would have happily stayed with Dr Diane forever!  

It's a nice practice generally, and they moved into a pleasant new facility recently.

I've been asking around for referrals, and they're not thick on the ground I have to say. (In fact one of the two referrals I got is for the practice I use--and it was a glowing referral. The kind I would have written a month ago!)

Any of you wonderful, wise people got any ideas on what you would do faced with a similar situation? I'd really welcome your opinions!

Thanks for listening! Kerry

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Barb+Smoky the House Puma+El Bandito Malito

"My cat the clown: paying no mind to whom he should impress. Merely living his life, doing what pleases him, and making me smile."
- Anonymous

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