I've been coordinating group orders to Webs this year, and having a real problem with the spinning fibers a friend has ordered. Back in January she ordered silk top, which was loosely tossed into an old shopping bag, with the fiber so messed up that it could hardly be called top any longer.
She wanted flax sliver, soy silk top, and camel down this time. What we got (I was charged for all three) was some very messed-up top, loosely stuffed in an old shopping bag, that was unlabeled, just like the silk I complained about 6 weeks earlier. I described the new problem to Webs, and they said they would refund the money for that fiber and send me the other two without charging me for shipping. I got the new fiber today. One was the camel down (unlabeled), easy enough to identify. The other was the SAME darn fiber type I got before, again unlabeled! The shipping form said flax. This stuff is somewhat stiffish, like I would expect of flax. It's quite white, nearly pure white, which I don't expect of flax. It's quite shiny, which I don't expect of flax. It burns very rapidly with very little smoke, no bead (or even ash), and a slight whiff of burning paper, like I do expect of flax. The fiber is around 5 inches long, which could be like flax top or soy silk. What I want to know is, is soy silk a protein fiber and would it burn with a smell of burning hair, or is it more cellulose and so would burn like paper? I need to figure out what this fiber is so I can make them send me the right stuff. I'm just disgusted that after having to complain about shipping problems with fibers, that they're doing the same thing all over again, and I certainly will NOT be ordering spinning fibers from Webs again. And don't get me started on how they keep sending me 16/2 linen instead of the 20/2 I ordered.... Holly very disappointed in a company I've purchased from for decades
