Holly,
I would think that soy silk is cellulose as it's from soy beans.   
Unless they add some real silk to it.

Too bad about all your troubles!  What a bummer!  What has happened to  
customer service?

Katy Blanchard
Urban Eagle Design
http://www.urbaneagledesign.etsy.com
http://www.urbaneagleherbco.etsy.com
http://www.urbaneagle.com
Youngsville,  New Mexico



On Mar 16, 2009, at 7:36 PM, Holly Shaltz wrote:

> I've been coordinating group orders to Webs this
> year, and having a real problem with the spinning
> fibers a friend has ordered. Back in January she
> ordered silk top, which was loosely tossed into an
> old shopping bag, with the fiber so messed up that
> it could hardly be called top any longer.
>
> She wanted flax sliver, soy silk top, and camel
> down this time.
>
> What we got (I was charged for all three) was some
> very messed-up top, loosely stuffed in an old
> shopping bag, that was unlabeled, just like the
> silk I complained about 6 weeks earlier.
>
> I described the new problem to Webs, and they said
> they would refund the money for that fiber and
> send me the other two without charging me for
> shipping.
>
> I got the new fiber today. One was the camel down
> (unlabeled), easy enough to identify.
>
> The other was the SAME darn fiber type I got
> before, again unlabeled! The shipping form said flax.
>
> This stuff is somewhat stiffish, like I would
> expect of flax. It's quite white, nearly pure
> white, which I don't expect of flax. It's quite
> shiny, which I don't expect of flax. It burns
> very rapidly with very little smoke, no bead (or
> even ash), and a slight whiff of burning paper,
> like I do expect of flax. The fiber is around 5
> inches long, which could be like flax top or soy silk.
>
> What I want to know is, is soy silk a protein
> fiber and would it burn with a smell of burning
> hair, or is it more cellulose and so would burn
> like paper? I need to figure out what this fiber
> is so I can make them send me the right stuff.
>
> I'm just disgusted that after having to complain
> about shipping problems with fibers, that they're
> doing the same thing all over again, and I
> certainly will NOT be ordering spinning fibers
> from Webs again.
>
> And don't get me started on how they keep sending
> me 16/2 linen instead of the 20/2 I ordered....
>
> Holly
> very disappointed in a company I've purchased from
> for decades
>
> 



[Non-text portions of this message have been removed]

Reply via email to