They do that as well, but current customers include not only current users with technical questions, but dealers, folks upgrading and wanting to know what's new, taking orders, etc.
On 10/31/05 11:31 AM, "Phil Daley" <[EMAIL PROTECTED]> said this: > At 10/31/2005 11:38 AM, Fisher, Allen wrote: > >> Customer support also has the wonderful task of processing orders and >> taking questions on the new product. There's always a bit of a deluge >> whenever we release a product that's a popular seller. > > Wow! I never heard of customer support also doing anything with new orders. > > I thought they were supporting current customers? > > Seems arcane, to me. > > Phil Daley < AutoDesk > > http://www.conknet.com/~p_daley > > > > _______________________________________________ > Finale mailing list > [email protected] > http://lists.shsu.edu/mailman/listinfo/finale _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
