An amazing support attitude for a product which, as was stated in that
recent newspaper article, was responsible for such a huge jump in
corporate profits.
Maybe somebody from the main office should jump on the support
department and tell them to stop being such fools and to take such
reports of problems seriously and make a better effort to resolve the
issues, even if it only affects one person on one machine.
Either that or Sibelius's quarterly profits are going to skyrocket as we
all abandon what appears to be a sinking ship (any word on when the
maintenance patch for Macs will be released to resolve that vanishing
data bug?) and MakeMusic will realize that while SmartMusic may be a
valuable asset, without our annual cash infusion for Finale upgrades
their stock will once again be at or near "junk" status.
In any event, Eric, I hope they finally wake up and actually help you
out. Please keep us posted as to how they assist you.
David H. Bailey
Eric Dannewitz wrote:
Oh, well, now we start seeing "widespread reports" to quote MacSupport.
MacSupport's solution was to export pages as EPS. Whatever. Finale 2006a
is stable on one of my mac systems, and totally crashes on my MiniMac.
Yet, today, it crashed 3 times, then was totally stable.........
I believe it's a fairly serious bug, but the attitude from Finale
support seems to be "oh? really?".
John Bell wrote:
In FinMac2K6 I experienced several times the bug causing Finale to
"unexpectedly" quit when trying to print.
This bug seems to me to be even more virulent in FinMac2K6a -- I find
it impossible to use any printer presets. Darcy suggested deleting all
the presets. I did that, then rebuilt them, but the problem persists.
This means that to print a set of orchestral parts (which in the past
I have left the computer to do while I take a break) I have to set the
two-page layout etc for each part.
I have written to MacSupport. Meanwhile has anyone found a way of
combatting this bug?
John
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David H. Bailey
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