Hi Jef,
There is a place for feedback, but I am now in phone communication
with the head of customer support at MM (Jim Bruce), a non-technical
guy who is attempting to get the tech people (specifically the Mac
guys) to respond to this library issue and the mishandling of fonts.
I hope I will get their attention. I am trying to communicate in a
courteous and friendly way in order to help us help MM help us (ABA
- hmmmmn).
Jim says they are working on a much improved web based system of
communication to be implemented later this year. I'm glad to hear
it, because this one is clumsy, to say the least. Jim says they get
4,000 web requests and 15,000 phone calls a month! Maybe fixing bugs
would reduce some of that load.
Chuck
On Feb 8, 2007, at 9:24 AM, shirling & neueweise wrote:
At 07:58 -0800 2/8/07, Chuck Israels wrote:
the communication with the support staff has deteriorated markedly
since MM has gone to the web based system. It is not only
"mechanically" more difficult to communicate, but the quality of
the responses are sometimes dismally off the subject...
have you considered submitting a complaint through MM support?
(snark snark)
seriously though i did look once, and i don't recall seeing
anywhere for "customer feedback" or something.
--
shirling & neueweise ... new music publishers
mailto:[EMAIL PROTECTED] :.../ http://newmusicnotation.com
_______________________________________________
Finale mailing list
[email protected]
http://lists.shsu.edu/mailman/listinfo/finale
Chuck Israels
230 North Garden Terrace
Bellingham, WA 98225-5836
phone (360) 671-3402
fax (360) 676-6055
www.chuckisraels.com
_______________________________________________
Finale mailing list
[email protected]
http://lists.shsu.edu/mailman/listinfo/finale
