dc wrote:
Matthew Hindson fastmail acct écrit:
However I have wondered why there aren't more Indians teaching
themselves Finale and Sibelius and offering their services.
Not sure they'd be willing to work for the low wages offered ;-(
And there is a whole lot more knowledge required beyond the basics of
the notation software itself. There's a lifetime of knowledge of
engraving traditions and notation conventions which is learned through
osmosis while playing/singing music throughout one's life, and then only
by people who are interested in it. I'm constantly apalled at the
manuscript notation of otherwise great musicians, such as the placing of
a time signature at the start of each line, and the incorrect stem
direction, the placing of accidentals AFTER the noteheads, etc. And
these people are looking at properly engraved music all the time!
It's vastly different from clicking on succeeding tech support screens
each of which has a "Did this screen solve the client's problem (click
the appropriate response) YES NO" line where the person needs no
knowledge of anything other than how to read and how to click either yes
or no.
You can't teach proper engraving, especially for a specific house style,
in a 2-hour orientation session the way you can teach:
1) never give your real name
2) always make up a different badge number
3) try to keep a well-modulated voice no matter how stupid the client sounds
4) click on the icon for the product the client is calling about
5) read the screen to the person but make believe it sounds like you're
actually thinking those thoughts and that you've actually used the software.
6) If that solves the problem click YES, if not then click NO and repeat
the process for each succeeding screen.
7) If nothing solves the problem say politely and pleasantly "I'm sorry
to say that it seems as if it's a [hardware or software, whichever is
the opposite of what the call is about] problem and you must call the
manufacturer."
8) If the client says they have done that already, then say "Well then
you have an operating system problem and need to contact Microsoft."
9) If the client says that they have done that also, then say "You'll
have to reformat your hard drive and reinstall the operating system and
then reinstall the software. Have a nice day."
After they've absorbed that powerpoint presentation then anybody can be
a tech-support person and can be located anywhere on the planet.
Not quite the same as "in 3/4 time, following a dotted quarter note,
should the next 3 8ths be beamed together, or the first one flagged with
the final 2 beamed as a single beat?" ;-)
--
David H. Bailey
[EMAIL PROTECTED]
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