I still can't get these [EMAIL PROTECTED] help files to work. I've re-installed
2008b, I've repaired disk permissions (as suggested by tech support),
I've trashed the prefs again, I've trashed com.makemusic.Finale.plist...
I still get the same error message: "Unable to launch URL: Internet
Config Error Code -43".
What should I try next?
Michael
On 29 Jun 2008, at 19:38, Michael Cook wrote:
Thanks Christopher. I have just tried trashing the prefs: no luck.
I'd already tried setting the folder manually, but that didn't
help. If I can't think of anything else I'll do a re-install later
today.
On 29 Jun 2008, at 19:00, Christopher Smith wrote:
On Jun 29, 2008, at 8:09 AM, Michael Cook wrote:
I just moved my second Finale installation from an iBook to a
PowerBook. The de-authorization and authorization worked fine and
Finale 2008b seems to be working normally, with one exception: I
can't access the help files. Each time I try, I get this message:
"Unable to launch URL: Internet Config Error Code -43"
As far as I know, Internet Config is an ancient utility that
belongs to OS 8 and 9 days and is no longer used in OSX. The help
files are installed, in the correct location. I know I can access
the help files by opening the Finale.htm file in the Help Files
folder, but I'd like to be able to access the files from the
application. Can anyboldy help?
When this happened to me after tranferring computers, trashing the
preferences fixed it. I hope it does the same for you.
But before that, try opening Program Options (find it in the menu,
or if Program Options disappears from the menu (a common problem)
use the keyboard command, cmd-comma) and go to User Manual and try
setting the folder manually.
If not, the next step is reinstalling Finale on the new computer.
This is what Tech Support recommended, but I was able to avoid it
by just trashing prefs. I hadn't tried setting the folder
manually, though.
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