On 3/21/2012 2:20 PM, dc wrote: > Le 21/03/2012 16:40, Houghton, Mark [wmh] écrit : >> Sympathies Dennis. It's happened to me a few times in a couple of >> years where something has happened to PC/ laptop before the software >> could be de-authorised. Such an inconvenience and i'd welcome a >> change. > > As I said, I got a very fast reply. But if this had been over the > week-end, I'd be pretty upset. > > What would be helpful to know is what the authorisation is based on, > because my problem was on the same computer. If we had that bit of > information, we could try and be careful to deauthorize Finale before > making any changes that could affect the software. > > But it is annoying to think that many people who used hacked copies of > Finale don't have these problems that we paying users have... >
Just one more example of the fine customer service we who pay get to enjoy. ;-) Seriously, though, for a long time it was thought that the authorization number was based on several factors (at least as I recall the discussions about this process on this list and lists for other programs which have similar anti-piracy measures): processor graphics card (and ram) system ram hard disk operating system If any of those were changed significantly the authorization program would view it as being a different computer and refuse to run until it was re-authorized. When you did the "restore" did you also change any hardware? And did you restore to an earlier operating system? -- David H. Bailey [email protected] _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
