Like this:

The problem was instruments not switching, missing instrument error messages, a 
triple forte bass clarinet sound that refused to be changed - a whole bunch of 
playback crap.  This kind of thing often happens when I update a file created 
in an older version.  I admit, I have become overly dependent on Finale 
playback as a substitute for pitch memory and woefully poor keyboard skills.

Here is Erin's reply.  Perhaps the solutions will be sufficient to indicate the 
problems.  I will italicize the things that were new to me.

My name is Erin and I'm the Product Specialist. Jim Bruce asked me to take a 
look into this issue for you. I'm sure we can get you up and running, and I'm 
happy to answer as many questions as I possibly can about what's going on here. 
Loading sounds manually in the ARIA player (as Jon suggested) can certainly be 
a workaround, but there are significant Finale features that don't seem to be 
functioning correctly for you, and I'd like to get that resolved.

First things first, I think I know how to get your file to play back correctly. 
Try this:

1. Go to Window > Score Manager
2. Find the Drum staff and click the arrows in the Instrument column (I know 
that the drum staff is playing back just fine, but I want to head off another 
issue that could come up for you if we don't take this step first)
3. Change "Unknown" to Drum Set (All > Drums > Drum Set)
4. Now go to MIDI/Audio > Sound Map Priority and make sure Jazz and Big Band 3 
is at the top of the list (if it isn't drag it up so that it is) and click OK
5. Now go to MIDI/Audio > Reassign Playback Sounds

When I did that, the file and instrument changes played back correctly. I'm 
attaching the file that I made these changes to. If the steps above do not fix 
the issue, try playing back the file I'm sending and let me know if that works.

Moving on to some other questions you raised:

The reference to 2002: This is not a reference to Finale 2002. This number is 
the identifier for Jazz and Big Band 3, so the error message is telling us 
which library is having the issue.

Controlling the volume: The behavior you describe in the ARIA player is the 
expected behavior. Since the ARIA player is a plug-in with Finale, it is 
subject to Finale's settings for volume, sample rate, buffer size, audio 
output, etc. You can control the volume instruments either in the Mixer, or, in 
the case of instruments switches, in the Score Manager. In the file you sent 
Jon, I did not see a Baritone Sax staff or an instrument change to Bass 
Clarinet (I saw the Bass Clarinet only). I'm going to assume that you're 
working with a newer file. Try this to change the volume:
-Open the Score Manager
-Click the Arrow in the Name column to expose the layers (see attached 
screenshot)
-From here, you can see the instrument change, the measure where the change 
starts and the volume assigned to that instrument (if you do not see the start 
measure or volume, click the "Customize View" button and choose "Start Measure" 
and "Mix")
-You can change the base level volume for each instrument individually (on a 
scale of 0 to 127). When you press play, this is the setting that will override 
the sliders in the ARIA player. 

Let me know if the problem persists. At this point, it's still unclear as to 
why you're able to use the Instrument Change feature with newer files but not 
with older ones. The feature should work on either type of file. Usually, when 
we see errors like this, it indicates a problem with one of the plist files for 
the ARIA player, but that would affect any file, new or old. However, the fact 
that older Finale files would have been more likely to have had every Garritan 
instrument manually assigned in the ARIA player might be causing a glitch with 
Finale 2012's instrument recognition behavior. If that's the case, "Reassign 
Playback Sounds" usually corrects this.
On Mar 29, 2013, at 11:57 AM, Christopher Smith 
<[email protected]> wrote:

> 
> On Fri Mar 29, at FridayMar 29 2:08 PM, Chuck Israels wrote:
> 
>> Learn something every day!  Thanks, Doug.
>> 
>> Had a correspondence with an expert at Finale support (after the problem was 
>> brought to her attention when I complained about a superficial non-solution 
>> from someone else on the support staff) and learned things about what is 
>> hidden in the ScoreManager.  There is a lot there but no way of knowing it 
>> without stopping one's workflow to do the research - something I am 
>> disinclined to do after years of established habits.  There were revelations.
> 
> Chuck, like what? The community wants to know!
> 
> Christopher
> 
> 
> 
> _______________________________________________
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> 

Chuck Israels
8831 SE 12th Ave.
Portland, OR 97202-7097

land line: (503) 954-2107
cell phone: (360) 201-3434

<www.chuckisraelsjazz.com>

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