Hey Terry, Terry Cano here a friend of your brothers from CA. We meet years ago. I trust you are doing well. Musically Terry
On Tuesday, December 17, 2013 4:08 PM, TERRY VOSBEIN <vosbe...@wlu.edu> wrote: I wrote to FINALE: I am enjoying the 2014 update quite a bit. However there is one bug that seems to be persistent. I am using a MacBook Air Retina 13." If I have a Finale document open and i either plug in or unplug headphones, Finale crashes within a few seconds. The laptop sends some internal info to the sound card that the headphone jack has been activated or deactivated, and somehow Finale is hearing that message and crashing. _____________ They replied: Terry, Thank you for contacting us. We have seen some issues with crashing due to a conflict with some output devices not being set to a compatible sample rate. This will usually cause an error message, and in some cases a crash. However, the specific issue you are running into is an issue with Mavericks. Essentially when you plug in a new output device, the OS temporarily loses communication with the Soundcard. Once rescanned and loaded this will cause a crash in Finale. Unfortunately, the only fix at this time is making sure you do not plug in, or unplug your headphones while working within Finale to avoid lost work. I know this is not the answer you were hoping to hear, but at this time there is not work around, or easy fix. I apologize for any inconvenience. Ben L. MakeMusic Customer Support ______________ Terry Vosbein www.vosbein.com _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
