Yes, but if the customer chooses not implement your recommendations,
(whether because of poor salesmanship or just plain stubborn), you cannot in
good faith punish the customer for doing that work at a later date at
inflated prices. If you do, you burn all your credibility, and you run the
risk of pissing off the customer.
Better to say, diplomatically, "see this is the stuff that you can fix by
implementing..." Then you build a rapport and have a loyal customer, who
will provide long term income. Looking at this as an opportunity to make
money "at double the rate I might add heh heh" is a good way to make short
term profits, and a good way to insure your business is a failure.
Bragging about charging extra cash will just piss some people off. I would
guess that if this customer is not already running screaming mad, he will be
soon.
Alex
-----Original Message-----
From: [EMAIL PROTECTED] [SMTP:[EMAIL PROTECTED]]
Sent: Monday, September 13, 1999 8:51 AM
To: Burgess, Jeff
Cc: '[EMAIL PROTECTED]'; '[EMAIL PROTECTED]'; 'NT
System Admin Issues'; '[EMAIL PROTECTED]'
Subject: Re: FW: [ntsysadmin] Re: 9/9/99 Bug
In some ways, I can see the logic behind this: "You didn't follow my
recommendations the first time, so you pay more for me to come in
and fix the
problems caused by your refusal to listen to me."
Think about it, this guy may have to scratch re-install EVERYTHING
to make sure
there are no back-doors left behind. This means reformatting ALL the
system
drives, re-installing the OS's, re-installing and reconfiguring the
server
software. Tedious isn't the word for this.
If a customer's refusal to listen caused this, they should pay extra
for my time
to RE-do everything. If all this was caused by *my own* screw-up,
obviously I
shouldn't charge for the time to fix things.
Brian
"Burgess, Jeff" <[EMAIL PROTECTED]> on 09/13/99 06:08:56 AM
To: "'[EMAIL PROTECTED]'" <[EMAIL PROTECTED]>,
"'[EMAIL PROTECTED]'"
<[EMAIL PROTECTED]>
cc: "'NT System Admin Issues'"
<[EMAIL PROTECTED]>,
"'[EMAIL PROTECTED]'"
<[EMAIL PROTECTED]>(bcc: Brian
Cowan/US-Corporate/Clorox)
Subject: FW: [ntsysadmin] Re: 9/9/99 Bug
Frank,
I just thought you should see how your vendors are dealing with
you.
I would definitely take what corrective action you are allowed
in your
area, and not deal with this guy again... You may want to spread
the word
as well to other local area businesses.
Network security is a very serious issue, and people like this
make me
sick my preying on less knowledgeable individuals.
Here is the info to the Better Business Bureau:
http://www.bbb.com/
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1804
Phone: (703) 276-0100
Fax: (703) 525-8277
-----Original Message-----
From: Benjamin Filippelli <[EMAIL PROTECTED]>
To: NT System Admin Issues <[EMAIL PROTECTED]>
Date: Saturday, September 11, 1999 11:56 PM
Subject: [ntsysadmin] Re: 9/9/99 Bug
|Funny you mention that, we recently did a network for a homeless
shelter
|organization and connected their two offices via frame. We wanted
to put at
|least proxy on it, since they only paid like 10 dollars for it
under the
|'non profit' rules from microsoft. However, they didnt want to
spend the
|extra 400 bux for labor. The guy looked right at me and said in his
own
|words "Luckily, we are a homeless organization, and no one cares
about us"
|after being up for less than 120 days and having his mail server
|compromised, we are installing fw-1 next week ;).
|
|
|at double the rate I might add heh heh
|
|
-----Original Message-----
From: Jan Kalicki [mailto:[EMAIL PROTECTED]]
Sent: Sunday, September 12, 1999 4:27 AM
To: NT System Admin Issues
Subject: [ntsysadmin] Re: 9/9/99 Bug
I usually don't care about peoples business practices but I agree
with Marc
on this one, anyone who ENJOYS the fact that they can charge twice
of work
is (in this case) morally homeless.
You reap what you sow
Jan Kalicki
-----Original Message-----
From: Marc [mailto:[EMAIL PROTECTED]]
Sent: Saturday, September 11, 1999 5:10 PM
To: NT System Admin Issues
Subject: [ntsysadmin] Re: 9/9/99 Bug
Well.. Personally I would not go around saying "We setup a network,
it got
hacked, now we are resetting it up to be secure and charging them
out the
a$$." Especially if the client was a non-profit organization who
tries to
help the homeless. So personally I would not feel to good... for the
fact
that I setup an insecure network and for the fact I profited off it,
twice.
Please don't take any of the above personal... its just that .. I
guess it
reminded me of how 70% of the network/security companies do
"business" and I
usually find myself reaching for the nearest bag to puke in.
Also ... FW-1 means nothing if we are dealing with an incoming mail
server
that has remote flaws... people will still be able to break in.
Signed,
Marc
eEye Digital Security Team
http://www.eEye.com
"I live a world of paradox. My willingness to destroy is your chance
for
improvement. My hate is your faith. My failure is your victory. A
victory
that won't last."
-
[To unsubscribe, send mail to [EMAIL PROTECTED] with
"unsubscribe firewalls" in the body of the message.]
-
[To unsubscribe, send mail to [EMAIL PROTECTED] with
"unsubscribe firewalls" in the body of the message.]
-
[To unsubscribe, send mail to [EMAIL PROTECTED] with
"unsubscribe firewalls" in the body of the message.]
