Also with Checkpoint, tech support will only talk to a CERTIFIED Checkpoint
person. ie CCSA or CCSE. If not..fork out the $$$$!
>From: Daniel Harrison <[EMAIL PROTECTED]>
>To: Joe McLeod <[EMAIL PROTECTED]>
>CC: [EMAIL PROTECTED]
>Subject: Re: Choice of Firewall
>Date: Thu, 27 Jul 2000 08:58:24 -0700
>
>Just to add my 2 cents here. At my previous company the choice of VAR's was
>extremely
>important, we had heard horror stories about Checkpoint support (or lack
>there
>of) and I
>even had to use them once (which was painful). We got lucky and found a VAR
>we
>could call
>at anytime and get answers and suggestions. Of course now I am good friends
>with
>there
>tech, which doesn't hurt either! ;)
>
>
>Daniel Harrison
>
>Joe McLeod wrote:
>
> > I think the support really depends on the vendor's business model. We
>use
> > Checkpoint in only one or two locations, which makes us small potatoes
>for
> > Checkpoint. We use Cisco products extensively, which makes us a
> > little-bit-bigger potato for Cisco. (the dreaded "potato" business
>model
> > :P)
> >
> > For us, contacting Checkpoint directly for support is akin to asking for
> > divine intervention. We found that going through one of their VAR's,
>who
> > happened to also be a dedicated network security company (and a good
>one, at
> > that), brought much needed Checkpoint-approved technical assistance. I
> > think Checkpoint expects small customers to use their VAR's and
>therefore
> > does not give them priority over direct customers when they do actually
> > contact to a human.
> >
> > Cisco uses the same model, such that a customer who only purchases a few
> > products is expected to use a VAR. Since we are a direct Cisco
>customer,
> > and are more Cisco-centric in our understanding of their design
> > architecture, we have greater access to Cisco's technical resources,
>which
> > makes their products easier to configure and support.
> >
> > Joe
>
><snip>
>
>-
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