I have gone to the trouble of looking at the list charter.
I think that he would have met this in two areas Operation and Maintenance.
The Firewalls mailing list is for discussions of Internet firewall security
systems and related issues. Relevant topics include the design,
construction, operation, maintenance, and philosophy of Internet firewall
security systems.
As I pointed out I beleive this to be NAT related NOT vendor specific.
SonicWALL Technical Support NOTE #: 10151 | Created on: 12/16/99 | Modified
on: 11/10/2000
Talks about the fact that this issue is Expected Functionality but not why
which is what I would be interested to know.
Any one from SonicWALL or just a NAT guru? Can we shed so light on this.
Lets turn a negative experience into a learning experience.
I agree this tech note should have been the first port of call but sometimes
we get flustered, thinking we have screwed something up but can't see what.
All the poor bloke wanted was for someone to say OH Yeah I've seen that.
So once again why is it the wrong place to ask?
Should we implement a subject tag that says ......
[Lamer] = "My firewall is not freeware unix based therefore I am a lamer and
should call my vendor"
that will halve the traffic on the list and make it a much less interesting
read for all.
Please what happened to the idea of mentoring.
A bit more than my $0.02 worth
David
-----Original Message-----
From: Alan Clegg <[EMAIL PROTECTED]>
Sent: Tuesday, 9 January 2001 1:41 PM
To: David Mackie
Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Subject: Re: A little help, please...
Unless the network is lying to me again, David Mackie said:
> Why would this be the wrong place to ask? Where is the right place?
This is the wrong place to ask because:
1) he does not supply enough information to define the
problem
2) he does not provide any relavent information as to
what has been tested already
3) this is not the given vendor's help list
I'd again recommend talking to the vendor's support desk. From the
responses that I've seen, nobody really has a clue as to what is going
on, as he stated that he can't get to <some host> using <ip address> OR
<domain name>.
Unless we know more, we can't help, and I do enough of this type of support
on a day-to-day basis that I know that doing debugging by committee does
not work.
But, that's just me.
AlanC {I'm just advocating that people that are trained to support a
given device are MUCH more likely to be able to help the person
in question (in a timely manner without lots of red-herring fixes)
than a list of several hundred <??> people that probably don't
have a 10% knowledgebase of the said product}
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