On Thu, 22 Nov 2001, Mike Hoskins wrote:

> They do.  Read their site.  Follow instructions.

Most of their customers don't even know to look on their site.

> 
> > Guess it's too much to ask for a world where Cisco sends its
> > customers e-mail from a server that detects the bug and sicks the sales
> > reptiles on them.
> 
> If any vendor did this (sending unsolicited packets into a network which,
> in turn, generated sales calls), there'd by a lot of unhappy campers.  In
> general, things like this don't scale well and just aren't guaranteed to
> work.

E-mail is generally unsolicited- sending e-mail for this particular thing
in this particular way is perfectly within the RFCs.  In absence of a
recall notice system, it's not that horrible.  Folks who would get unhappy
should be *more* unhappy that they're obviously not staffed correctly.

Personally, I think it's about time that most product vendors started
beating their customers who are't doing things well- it'd make things
easier for those who are.  I'm all for automatic updates of Windows and
RedHat systems too- if you're smart enough to turn off the feature, then
you're smart enough not to get the e-mail and you're smart enough to act
responsibly.
 
> I think researching bugs, fixing them, documenting them, and publishing
> the results on the (easily searchable) web are all good and noble steps on
> Cisco's part.

Yep- but they fail to address the moron issue- and while it's arguably not
Cisco's problem to address, if both Cisco and MS did we'd have a lot
better Net to play on.

> I don't just use Cisco products.  I don't believe Cisco products are
> flawless.  However, I believe a lot of the things in this thread are
> 'stupidity' on the part of parties beside Cisco.

SUV rollovers are generally stupidity on the part of drivers- that doesn't
absolve automobile manufacturers and does affect designs moving forward.

> Yes, but you don't have an Internet full of geeks trying to exploit your
> VCR...  (That'll come after IPv6. ;)

For a while it was on an X10 system- so the potential was there- however
that misses the point that most computer bugs are operational bugs, not
security bugs, so the example still stands :)

Paul
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Paul D. Robertson      "My statements in this message are personal opinions
[EMAIL PROTECTED]      which may have no basis whatsoever in fact."

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