I don't know whether this applies to your situation but... We had a similar issue that was caused by anomalies in the data (believe it or not). It was a billing system built in Flash with a ColdFusion middle tier and a SQL Server backend. When one particular user pulled up certain accounts, the Flash UI would freeze on her. I know this doesn't make sense, but we solved it by analyzing the data in the accounts in question and looking for anomalies. We removed these anomalies, and sure enough the user's problem disappeared.
We never figured out why these anomalies affected the Flash player, nor did we figure out why they *didn't* affect anyone else's player except for that one user. But the same issue arose with several different client accounts and that same user. -Jim -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Anderson Sent: Friday, June 09, 2006 12:23 PM To: Flashcoders mailing list Subject: RE: [Flashcoders] Flash SWF Loading fine, but Remoting hangs... Yes, it's the SAME 5% of the users - So there must be something in common with all these people. Please keep those comments coming :) I need all the help I can get right now! Many thanks! Mike -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Merrill, Jason Sent: Friday, June 09, 2006 11:22 AM To: Flashcoders mailing list Subject: RE: [Flashcoders] Flash SWF Loading fine, but Remoting hangs... Do the 5% have the same http: browsing capabilities as the 95%? I had a similar issue and found out because I was new here, and even though I could browse to most web sites, unknown to me my http access was somewhat restricted until I was granted full, regular access. Are there any possible http access restrictions on these users for some reason? >>JavaScript "document.write" method to write out the Flash Object tags - That shouldn't have anything to do with it since you said the application starts - so they are past the Javascript at that point. It sounds like the Remoting call is failing for those users for some reason. And is it always the same 5% or is it 5% of random users? If it's random, I have also had problems with network blips because someone else was working on an application at the time or whatever. If it's always the same 5% then it seems to be due to something specific to their configuration and not a network blip. Anyway, things to think about. Jason Merrill Bank of America Learning Technology Solutions >>-----Original Message----- >>From: [EMAIL PROTECTED] [mailto:flashcoders- >>[EMAIL PROTECTED] On Behalf Of Mike Anderson >>Sent: Friday, June 09, 2006 11:57 AM >>To: Flashcoders mailing list >>Subject: [Flashcoders] Flash SWF Loading fine, but Remoting hangs... >> >>Hello All, >> >>I have a very intense problem, that must be addressed ASAP - our users >>are getting really angry :( >> >>We have a typical AS 2.0 Flash Application to view maps - and we are >>using Remoting w/ColdFusion in order to send our data back and forth. >> >>For only like 5% of the users, the application starts and loads >>completely with all it's related controls. BUT when the time comes for >>the initial Remoting call to the server (which populates all the >>dropdowns, etc.) it just hangs indefinitely - and we just can't figure >>out what is going on. >> >>The other 95% of the user base is working perfect! We have had comments >>regarding security settings, etc. so I know some users may have problems >>there, and some have Corporate Firewall problems - but that type of >>issue has to be addressed with the Admin person. We are using the >>JavaScript "document.write" method to write out the Flash Object tags - >>in order to circumvent the "Click to Activate this control" problem. >> >>What issues are we not seeing, or taking into consideration, which would >>affect this 5% of the user base? >> >>Also, a quick note, we are running ColdFusion on Port 80 - so there are >>no other port issues that I am aware of (in case some users were >>blocking port 8500). I was confident that if we ran everything on Port >>80, that this app would be friendly to all Firewalls. >> >>Thanks in advance, for any advice you can throw my way. >> >>Mike >>_______________________________________________ >>[email protected] >>To change your subscription options or search the archive: >>http://chattyfig.figleaf.com/mailman/listinfo/flashcoders >> >>Brought to you by Fig Leaf Software >>Premier Authorized Adobe Consulting and Training >>http://www.figleaf.com http://training.figleaf.com _______________________________________________ [email protected] To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com _______________________________________________ [email protected] To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com _______________________________________________ [email protected] To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com
