That's shockingly bad customer service - someone needs a slapping for
creating that policy because it is far more likely to alienate customers
at a time when people's pockets are not so deep... I have been lucky
with customer support so far, so maybe you encountered an idiot...
Come on Adobe, get your policies right, or at least consistent!
Glen
Keith Reinfeld wrote:
The Adobe rep, with whom I conducted an online chat when I had this issue,
said policy. And wouldn't budge.
Regards,
Keith Reinfeld
Home Page: http://keithreinfeld.home.comcast.net
-----Original Message-----
From: [email protected] [mailto:flashcoders-
[email protected]] On Behalf Of Glen Pike
Sent: Sunday, June 20, 2010 4:09 PM
To: Flash Coders List
Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 -> just
Flash Cs5?
Hi,
That's really strange because recently we upgraded at work from CS3
Master Collection to Flash CS4. We got lucky by upgrading a week
before
CS5 was announced, so qualified for the free upgrade to Flash CS5 - had
no problems with this, but we did do it through the "Volume Licensing"
site with a Corporate License rather than normal.
I would hope and expect that this is a "bug" rather than a policy
thing, but good luck sorting it out.
GLen
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