Frankly, I think it borders on false advertising. When one buy a Suite, or the Master Collection, obviously you're getting some kind of bundled deal, but it still feels like you're buying a set of *individual* applications all at once, not a single product consisting of components. I think most people (and I've asked around a little and gotten agreement) think of it as an affordable way to buy a set of apps that they would have bought individually otherwise, and an easy no-brainer sort of way to get all the apps appropriate to your area of focus, eg "Web". But it never even occurred to me that my copy of Flash (or Photoshop or Illustrator) was from that point on locked in to the entire Suite, nor does Adobe make any effort to clarify that at the time of purchase. And as I said before, now would be a good time for Adobe to encourage upgrades to Flash CS5 by any means necessary, given that the software's survival will be largely dependent on the success of AIR for Android, multitouch, etc, eg, all the things you can't do unless you upgrade.
Anyhoo, that's my 2¢ of whining.... .m On Sun, Jun 20, 2010 at 6:40 PM, Glen Pike <[email protected]> wrote: > That's shockingly bad customer service - someone needs a slapping for > creating that policy because it is far more likely to alienate customers at > a time when people's pockets are not so deep... I have been lucky with > customer support so far, so maybe you encountered an idiot... > > Come on Adobe, get your policies right, or at least consistent! > > Glen > > Keith Reinfeld wrote: >> >> The Adobe rep, with whom I conducted an online chat when I had this issue, >> said policy. And wouldn't budge. >> Regards, >> >> Keith Reinfeld >> Home Page: http://keithreinfeld.home.comcast.net >> >> >> >>> >>> -----Original Message----- >>> From: [email protected] [mailto:flashcoders- >>> [email protected]] On Behalf Of Glen Pike >>> Sent: Sunday, June 20, 2010 4:09 PM >>> To: Flash Coders List >>> Subject: Re: [Flashcoders] Upgrading from Master Collection Cs4 -> just >>> Flash Cs5? >>> >>> Hi, >>> >>> That's really strange because recently we upgraded at work from CS3 >>> Master Collection to Flash CS4. We got lucky by upgrading a week >>> before >>> CS5 was announced, so qualified for the free upgrade to Flash CS5 - had >>> no problems with this, but we did do it through the "Volume Licensing" >>> site with a Corporate License rather than normal. >>> >>> I would hope and expect that this is a "bug" rather than a policy >>> thing, but good luck sorting it out. >>> >>> GLen >>> _______________________________________________ >>> Flashcoders mailing list >>> [email protected] >>> http://chattyfig.figleaf.com/mailman/listinfo/flashcoders >>> >> >> _______________________________________________ >> Flashcoders mailing list >> [email protected] >> http://chattyfig.figleaf.com/mailman/listinfo/flashcoders >> >> > > _______________________________________________ > Flashcoders mailing list > [email protected] > http://chattyfig.figleaf.com/mailman/listinfo/flashcoders > _______________________________________________ Flashcoders mailing list [email protected] http://chattyfig.figleaf.com/mailman/listinfo/flashcoders
